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573 results found

  1. Zendesk - Missed Call Search & Update

    Ability to update the Email Notification when a new voicemail is received. It would be helpful to update this specific ticket when placing the outbound call to respond to the voicemail. However, the Email Notification ticket is not offered and there is no way to search for it or enter the ticket number to bring it up.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Microsoft Dynamics Mobile Integration

    The request is to be able to log/record inbound/outbound calls without requiring the user to have an active browser session.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. MSI file for Skype for Business/Teams client

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  4. Different location for search query results (dialed digits match) in RC for Google

    RC for Google's search query results dropdown covers the dial pad when a user dials using mouse clicks on the RC for Google dial pad. This drop down can be cleared by clicking outside of the dropdown, but re-appears with matches on additional dialed mouse clicked digits.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. Ability to leverage user DID when using SSO (on Chrome Extension)

    Customers have requested that Soft Phones display the individual user’s DID instead of the main company number. Logging in with the DID would address this but some customer use SSO to log onto Soft Phones, which would make this not possible.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. File metadata for Archiver

    Currently, when a recording is archived to a 3rd party, they are organized by folders. Using folders to navigate to recordings is fine, but as the number and volume of recordings grow, being able to search for them can become a massive challenge.
    By populating recordings that are archived with metadata using APIs (there are metadata APIs available for Box, Dropbox and GDrive), it will make searching for recordings by date, time, type, caller, handler, etc. far less painful.
    Consider use cases for legal holds, employee sat situations, HR claims.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Zendesk Missed Call

    Currently when a call comes in to a call queue, if he first agent answers the call, the other agents see the call as missed on their respective phones. Agents do not know what was missed or what was answered.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. Jabra Engage API Integration

    Request is to review the API stack available within the new generation of Jabra headsets and explore the consultancy capabilities the data offered by the devices could provide to RingCentral for both contact centre and unified communications customers.

    Business Case:
    https://docs.google.com/document/d/1eQJVBp7eUSPvGC1jOoR2DO7v_kuPxWKBXX0dFgQhiB8/edit

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Integration with Symphony (O365, Teams, etc.)

    The request is to integrate RingEX (both voice and video experiences) with Symphony.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  10. Turret "Integration" - RNG as the VoIP engine behind IPC and BT turrets

    This is being tracked as a priority by FinServ Vertical team

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. If a Slack Admin settings > Make it so a the Workspace Owner or Admin can set RingCentral as the default calling app. This will give use...

    If a Slack Admin settings, allow the Workspace Owner or Admin to set RingCentral as the default calling app. This will give users the ability to click the phone icon to start a call or meeting from a channel or DM.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. RingCentral Team Member Synchronization with Microsoft Active Directory

    This integration should automatically add and remove users to specific teams based on AD Group Memberships. The intent is to make specific team seamlessly updated as new users join and leave the company/group.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Telus customer wants Salesforce integration

    Telus customers don't currently have Salesforce integration. Telus customer Datanova Software Inc, UID 1049069024, would like to have Salesforce integration. Whether or not the Telus product managers want this is not known.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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