Advanced Scheduling of Call Queue changes
I would like to be able to set up on-demand changes to call queues in advance. For our own purposes, we have staff that often will rotate in to cover a shift for a staff member in a different department. I'd like to be able to schedule that covering staff member to the appropriate call group in advance, so that we do not need to make real time adjustments to the call queues.For example, our staff member "Steve" is a team lead, who has offered to cover for one of his staff members in the sales department on Saturday. Steve is generally not on the 'sales' call queue. Currently, we would need to have an administrator access the system at end of day Friday, (or start of day Saturday) to add Steve to the appropriate queue, and then go back in on Monday morning (or end of day Saturday) to remove him.