Create a single task for queue calls | RingCentral for Salesforce
Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.
5
votes
Ian Christopher
shared this idea
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Jordan
commented
We currently have inbound/outbound text messages from RingCentral logged as a Task within Salesforce. We would really like to also have inbound/outbound calls to also be logged as a Task in Salesforce. Please make this happen RingCentral!