We are currently using texts through Cliniko, our Electronic Medical Record platform, however. I have to copy and paste information from each call and voicemail into their communications section of their chart. An API or integration of some sort would help save time spent per phone call in the middle of working on other patient charts.

We also have to use a separate number for texting, often causing communication with patients. the EMR system cannot receive texts to our main number with ATT Office At Hand and it cannot receive images or attachments that patients try to send. We often need the patient to send documents, images of radiology reports or scans, or even images of specific injuries.

If either of these are possible, that would significantly decrease the amount of time spent copying and pasting rather than working to improve patient lives.