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'RC for Hubspot - Ticketing System' has been merged into this idea

Developer Platform, APIs, & Integrations: Integrations: HubSpot

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HubSpot: Automatic Ticket Creation

Create tickets automatically for calls using the HubSpot Integration

6 votes
AdminGeorge (Product Manager - Analytics, RingCentral) shared this idea  ·   ·  Report…  ·  Admin →
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  • Edgardo commented  ·   ·  Report

    Can we have someone try to set up a time with our group to walk through the steps in setting up auto-create ticketing for our RC and HubSpot integration? We are looking to auto-create a ticket within HubSpot once one of our agents has initiated a call with a customer.

  • Ian Christopher commented  ·   ·  Report

    Instead of using a third-party app/CRM, it would be great if we have an option to automatically create tickets for calls using RingCentral for Hubspot or other integrated applications.

    As of the moment, we do not support creating tickets directly for logging calls in HubSpot integration.