Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.

Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.

Enable the Salesforce integration to match the "All time" call history view available in the RingCentral desktop app. Ideally, users should be able to access and sync call logs beyond 7 days, with options such as:

Custom date range filtering

Last 30 days / Last 90 days / All time options

Manual sync for missed or older calls