Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.

Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.

It would be beneficial to introduce an option that allows HubSpot or RingCentral admins to authorize the RingEX for HubSpot integration on behalf of users globally. This would streamline deployment, reduce onboarding friction, and eliminate the need for each user to log in individually to authenticate their account.