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  1. Guest accounts (B2B Collabaration Users) in Microsoft Entra ID (previously Azure AD) should not sync along with regular contacts (Members) when using the MS Teams embedded dialer app. At a minimum, there should be an option to include or exclude Members/Guests when syncing Contacts.Many organizations use B2B Collaboration to provide single sign-on to their customers which causes large numbers of user records and it is not normal behavior for apps to sync these records by default when syncing contact records. These record types are not part of the Global Address List.https://learn.microsoft.com/en-us/entra/external-id/user-properties

    9 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  2. The customer wants to have the feature voice/language translator for Italian users

    2 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  3. We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work.I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting…

    7 votes

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  4. Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.

    7 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  5. Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to keep all communication within the Teams app to reduce complexity. Challenges: The customers would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging. To use this, they must also use the RingCentral Desktop App. This creates a challenging solution strategy as some users have the Embedded Dialer and others are using the RingCentral App. Things do not work well when both the Embedded Dialer and the RC App are deployed on the…

    6 votes

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  6. 5 votes

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  7. Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.

    4 votes

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  8. This document lays out 3 ways user accounts can be created. https://docs.google.com/document/d/1yQEX5ZqLB2p_ZMKNUCHgudVVYkRhPTT7w-X6BPA_JEk/edit?usp=sharing This can lead to multiple issues, such as not being able to create a user account in Service Web due to an existing email. Jeremy Loffredo is aware as well. Joliet Junior College is the customer who is raising this issue and wants these tools to work better together as it causes confusion and delays in getting users added. There also should be a report showing not only the Service Web email ID, but Messaging email ID for a specific UID - all users. The Admin should be…

    12 votes

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  9. It would be a great idea if we could build a custom report using RingCentral for Salesforce and/or display RingCentral Live Reports in the SalesForce Dashboard

    5 votes

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  10. include a phone number on my MS Teams meetings to allow users who do not have robust audio capabilities on their computers, to call in to a presentation such that all participants can hear the caller(s) when they speak and the caller can hear people talking via MS Teams. I see articles about internal use of RingCentral with Teams, but nothing regarding what I am describing. Zoon offers a phone number on their meetings so users can call in

    5 votes

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  11. Id like to be in a position where the RingCentral app automatically logs in when I start MS Teams.

    4 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  12. Send Read Receipts

    7 votes

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  13. You should be able to create a task in a ringcentral team and have it appear in the google calendar. For example, if there is a team called "daily tasks" it would create a "daily tasks" google calendar and any tasks assigned through ringcentral in that team would also appear in google. Or if there is already a calendar created in google, be able to connect it to a new or existing ringcentral team.

    6 votes

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  14. We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer.
    The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to respond Yes, 4 to respond No, or 5 to respond "Call me Urgently".
    If the customer chooses 3, 4 or 5, we are only getting a notification if the user has the RC tab in Teams open at the time. If they have teams open but are on the chat page, the…

    3 votes

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  15. I have roughly 1000 clients currently on the High Level CRM, but the Crm does not integrate with Ring central currently

    5 votes

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  16. RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display
    Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not yet supported in VDI

    6 votes

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  17. To have an option to Bulk upload messages, fax, and voicemail in Archiver for the whole user extensions across accounts.This will help admins to manage data for all users.

    4 votes

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  18. When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore

    2 votes

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  19. This is helpful for Admin Users in monitoring their system whenever there is a system-generated error even if they are not logged into it

    3 votes

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  20. We are looking to be able to send bulk texts from within Dynamics 365 (preferably the Advanced Find) to Contacts that have opted-in to SMS texts.

    4 votes

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