Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories

Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.

Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.

Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX directory. When a contact is added, updated, or removed in the RingEX directory, these changes should be automatically reflected in the RingCX directory, ensuring consistency and reducing administrative overhead.

Business Impact:

Improved Efficiency: Reduces the need for manual updates, saving time for administrators and users.

Consistent Contact Information: Ensures uniformity of contact information across both platforms, minimizing errors and discrepancies.

Enhanced User Experience: Provides a seamless experience for users accessing shared contacts across RingEX and RingCX.

Proposed Solution: Implement a synchronization feature or an integration option that automatically updates the RingCX directory with any changes made to external shared contacts in the RingEX company directory.