214 results found
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Bulk update in RingCentral for Salesforce
Having the feature to update a setting that will apply to all users in RingCentral for Salesforce or any integrated application via Admin access would be helpful.
As an example, if an Admin wants their users to call from the RingCentral Phone or Browser, the Admin can just easily change the settings which will apply to all users.
1 vote -
RC for Salesforce - Softphone Layout
Entities that also contains a contact field, and the contact/s that matches the phone number is listed in that field. These entities are considered as associated with the contact/s that's calling or being called. Currently, I believe this is limited to: Accounts, Cases, and Opportunities.
1 vote -
RC for Salesforce - Call Logging
Unable to find the related accounts to the Event Type and Work Order field created by customer. As per Engineers, the customer needs to open the task object in SF to manually edit the Work Order field in SF's own UI.
1 vote -
click to dial under customer objects in Salesforce
Click to Dial functionality when a custom tab is open.
Current behavior is when you Click to Dial a phone number under Custom tab, you'll be directed to Accounts.
It would be very helpful if this feature is available.
1 vote -
Prioritiez a Custom Object (Matter or Intake) | RC for Salesforce
Under the Selections of objects to display under the Softphone layout, it will be great be if have a particular order on how we select it. Ext: 1. Matters2. Intake3. AccountThis way can give a specific object as primary or secondary to relate a call to.
1 vote -
Salesforce to Detect Contacts already being handled by another Rep
Like with other CRM, that can determine if the caller/contact is already handled by another person. It will prevent confusion on the customer's and Rep's end. It would prevent their clients from getting confused about who they need to talk to.
1 vote -
RC not logging all call extentions in Salesforce
We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?
1 vote -
RC for Salesforce - Picklist
Picklist shows the excluded options for logging the calls on the Outcome field in RC for Salesforce
1 vote -
Salesforce click to dial to accept extensions.
This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.
1 vote -
We need our Salesforce to receive text message rather than the RC application
We need our Salesforce to receive text messages rather than the RC application, is it possible for that
1 vote -
RingCentral for SalesForce: Set Default value for "Related To" items
The ask is to set the default value for "Related To" items in Salesforce. For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is stored.
1 vote -
RingCentral for SalesForce: Call Monitoring Duration
The ability to see how long know how long a call has been monitored for to determine the productivity of quality auditors. In Reports/Analytics, it should also be available for Salesforce Task Object
1 vote -
Syncing RingCentral Performance Reports to Salesforce for non-Salesforce users.
Calls are being logged to Salesforce when users use the CTI dialer to make and receive calls. However, there are RingCentral users who does not have a Salesforce login to use the CTI dialer and their calls will only sync to RingCentral.Having all calls register to Salesforce (regardless if the user does not have a Salesforce login) would be helpful for data collection.
3 votes -
Salesforce Plugin - Improve error/pop-up messages would help to not confuse users about when and not to install the Plugin
Not all users know they already have the Plugin and they tend to install it again and it goes nowhere as they are not allowed to install apps and IT has already done it using silent install. If they could at least just see that they only need to launch the plugin, it will prevent confusion to the users.
1 vote -
Visual indicator on the minimized Salesforce extension when the user is logged out.
On occasion a user doesn't realize their Salesforce extension is not logged in. This causes calls to not be logged. The extension is minimized so the user doesn't see the Sign-in button. It would be helpful if the minimized extension would have a visual indicator that it is not logged in.
1 vote -
Add conference calling or 3 way calling to RingCentral for Salesforce app.
We have users that make calls from Salesforce that need to be able to speak to secondary callers at the same time. This includes language translation service providers while the original caller is on the line. Please add ASAP. Using the regular RingCentral app is not productive as all the popups and call disposition field from Salesforce will not work.
3 votes -
Automatic Task creation on Salesforce from incoming calls
Requesting to have a feature for both salesforce and Ringcentral to have an Automatic Task Creation per every call that comes into their system and company.
7 votes -
Salesforce Call Barging CTD(click to dial)
Requesting to enable call barging when a call was initiated or received by RingCentral inside the salesforce CRM.
4 votes -
1 vote
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RingCentral for SalesForce: display "called to number" "call queue" information
for inbound calls search records based on DNIS, display "called to" "call queue" information w/in the CTI.
15 votes
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