93 results found

1. Hubspot multiple window

   • Using multiple Hubspot windows for work efficiency and leave it open at the same time when making or receiving calls
   • Notification popup for calls are showing on all windows instead of just 1
   Goal : Only pop up the call to 1 window or 1st window/tab instead of all the open window/tab

   10 votes

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   New  ·  11 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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2. Send SMS inside Hubspot Helpdesk

   Ability to send SMS inside HubSpot Help Desk conversations/tickets.
   Right now, RingCentral mainly integrates with HubSpot as a CRM communication app, not as a fully native Help Desk SMS channel like some providers

   5 votes

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3. Automatic contact creation for manually logged calls involving unknown numbers

   It would be awesome if there were a way to combine the two-log a call, take notes into the call log panel, then when you click “save” those notes are combined into the contact card that is auto-created.

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4. Hubspot should not show SMS delivered if it's blocked by RingCentral

   Currently, SMS that are blocked by RingCentral, for example using link shortener are still showing as sent in Hubspot. We think that if the SMS is blocked then it should not show up on the record or should show up with some indication it was blocked and not received if this is possible.

   5 votes

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5. See users who have used the RingCentral Integration for HubSpot

   Ability to get a list of users who have signed into the RingCentral Integration for HubSpot

   3 votes

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6. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts
   20 votes

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7. Unknown Contact Creation

   Provide more settings to be able to turn off contact creation for unknown numbers

   17 votes

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8. Global Authorization Option for RingEX for HubSpot

   Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.

   Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.

   It would be beneficial to introduce an option that allows HubSpot or RingCentral admins to authorize the RingEX for HubSpot integration on behalf of users globally. This would streamline deployment, reduce onboarding friction, and eliminate the need for each user to log in individually to authenticate their account.

   Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.

   Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.

   It would be beneficial to introduce an option that allows HubSpot or RingCentral admins… more

   2 votes

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9. RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs

   Currently, the ACE HubSpot integration provides some additional/different info/insights than the RC for HubSpot integration, which provides embedded call recording playback among some other unique info.

   If both integrations are enabled and configured for automatic logging, duplicate call logs are created which skews call/log data in HubSpot.

   Cross-functionality between both integrations that allows for a single log per call that contains all of the information that both integrations provide would be immensely helpful and would improve log accuracy within the HubSpot environment.

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10. HubSpot Token Personalization for Text Templates

    Requesting the ability to add personalized user tokens in text templates within the RC for HubSpot integration.

    Added automation will allow for engaging with clients using more personalized messaging and will save time that is otherwise spent on manually personalizing an outgoing text message to include a user's name and other info.

    1 vote

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11. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    11 votes

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12. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    8 votes

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13. User Context Logging for SMS in HubSpot integration

    By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:

    [Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)

    It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.

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    5 votes

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14. Sync Hubspot contacts with RingCentral

    Sync Hubspot contacts with RingCentral to display them under 'Contacts'

    https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365

    5 votes

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15. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    10 votes

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16. Integrations Console - SMS messages link to users in Hubspot

    Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category

    1 vote

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17. The HUD functionality available in CRM integrations such as Salesforce or HubSpot

    Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.

    Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App

    2 votes

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18. HubSpot SMS workflow automation to reflect in Hubspot

    Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.

    Inquiry related to:
    https://jira.ringcentral.com/browse/RCINT-46469

    3 votes

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19. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
    • Ensure the preview window loads properly and does not freeze or display outdated information.

    Business Impact:

    • Users rely on accurate caller information for timely and efficient customer engagement.
    • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

    Environment:

    • Integration: RingCentral for HubSpot
    • Affected Users: Multiple HubSpot users handling inbound calls
    • Behavior: Intermittent loading issues and outdated caller data in preview window

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for… more
    4 votes

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20. Hubspot call pop up

    Pop up the existing contact record in Hubspot eventhough the calll was not answer.

    It is better to pop up the record eventhough the call was just a missed call or if we ignore or direct it to VM. Right now it will only pop up the contact record when it was answered

    1 vote

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