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308 results found

  1. Analytics portal scheduled reports email

    The user extension who created the scheduled analytics report was already deleted from the account and the email address of that deleted user is still receiving the scheduled reports. The option to delete/edit the scheduled reports/subscription is not available on the super admin's end. It will be better if there will be an option on other admins/super admin on the account to edit the scheduled reports/subscription settings.

    1 vote
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  2. Add Common Area Phones to RingCentral Analytics

    It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.

    3 votes
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  3. Data that shows time and date of call refusals in Analytics, Performance report

    Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This will allow the admins to gather more detailed reports of call refusals.

    22 votes
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  4. Call Logs with unique Call ID and Number for Call Queue sequence

    A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the other call result. e.g.TypeFromToCall IDCall SequenceExtinbound888898459188812345621471101inbound888898459188812345621472102

    6 votes
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  5. PowerBI gateway

    PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.

    5 votes
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  6. Live Call Reporting

    Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.

    6 votes
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  7. RingCentral App Message Data Export File Type Should be User Friendly

    SFDC case no. 13414506
    https://rc.lightning.force.com/lightning/r/Case/5002H00001IMZXTQA5/view

    company: Elemental LED, Inc.
    RC UID 252899027 (83 lines) PST
    current Total MRR: USD 3,910.04
    http://adp.glip.net/company-new.html?company_id=1806286849I.T. department needs to present the RingCentral App Message Data Export result to other departments like Human Resources. They are checking all of a user's team membership.

    5 votes
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  8. Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

    Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etcThis would be great. We have several hundred sites and site managers are constantly asking for their extension lists.

    10 votes
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  9. Allow data on abandoned calls to be downloadable along with the other call data

    Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were.This would be useful because it will allow analysts, and by extension managers, greater visibility into what calls are being abandoned. It is hard to know when these abandons are happening, where they are coming from, how long the caller was trying to wait before hanging up, etc. without more granular data.

    4 votes
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  10. Be able to display an accurate service level based on my hours of operation.

    Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look at calls that were presented during our normal business hours.

    2 votes
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  11. Centralized Management of Analytics reports and Analytic Subscriptions.

    We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up a shared account and using that to keep all of our reports and subscriptions in. This does work, but security wise is not the best practice, as it pretty much eliminates all tracking of user changes to a specific individual to this system. Plus it also has some issues.We have also had many instances where a user has…

    11 votes
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  12. Analytics data manually refresh or change frequency

    Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live Reports does this, but I don't need that level of functionality all the time).

    10 votes
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  13. Disable the ability of the user to download the call recording

    Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.

    11 votes
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  14. Reporting | Refused Calls

    Separate refused calls to direct line versus refused calls coming from a queue/IVR pipeline on the reportAny API integration calls should have a separate description to filter call queues versus calls coming from an integrationInclude refused call details on logs when extracting reports

    6 votes
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  15. run a report on companywide tasks assigned in RC

    Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration

    3 votes
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  16. Analytics for Meetings Dashboard: Report Specifically For 1 Day Only

    Current status:
    - Clickable links: Last 7, 30, 180 days, 12 months, and custom range.
    - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days.

    Why is it useful
    - Accurate data/information for reports that will be generated that targets daily performance.

    Who would benefit from it
    - Everybody who is using RC, all of your Clients.

    How should it work
    - In the clickable links, add yesterday.
    - In the custom range, please allow the users to generate report for 1 day (same from and to…

    2 votes
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  17. Enable merging of two extensions to combine data for analytics

    We have had at least two instances of either a bug or having to switch a user to a new extension because of an issue. The problem that happens is that the analytics data stays with the old extension number, which ruins the ability to analyze things over the entire duration of an employee's time with a company. I can only imagine how many extensions "could" be created over time for many different reasons. If you could "merge" the data for two extensions by one employee, that would enable you to have accurate, long-term metrics for an employee.

    3 votes
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  18. Dropped Call Reason

    I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.

    5 votes
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  19. More robust user compliance reports

    Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we would like a report of those who have yet to change their password and/or download the app and/or have yet to make one phone/text or video call.

    14 votes
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  20. Enhance the performance reports to include the graph

    Graphs paint a visual picture and this avoids having to import data into excel and manually creating it which is what we are currently doing, for a service paid monthly that can provide this.

    2 votes
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