288 results found
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Performance report refresh rate
There doesn't appear to be a way to set the performance report data to refresh more often than every hour
7 votes -
Missed calls to queue showing up as "Answered Elsewhere"
When queue receives a call and one person answers, all members of the queue are given a "missed call" notification instead of an "answered elsewhere" notification as per the 23.3 update. Customer would like to be able to see and "answered elsewhere" notification so they don't call customers multiple times.
35 votes -
Determine the phone numbers from Abandoned calls from Analytics Report
Customer would like to have an option to view the numbers of abandoned calls from analytics report.
7 votes -
Download user info should include the call forwarding numbers
Download user info should include the call-forwarding numbers
20 votes -
bring back call volume and queue monitor
You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing
2 votes -
I am trying to find reporting to ensure compliance with RingCentral Enhanced Business SMS guidelines
I am trying to find reporting to ensure compliance with RingCentral Enhanced Business SMS guidelines. I want to ensure that we are not encroaching the messages per minute limit with the combine use of our API, CRM, And user messaging. Also, would be great if RingCentral simply Spooled Outbound Messages and sent using the throttled limits
1 vote -
Customer Service live report bookmark
We should not have to constantly search for our live reports when we pull it up daily. there should be a way to make it a favorite! I have asked this before and its frustrating
1 vote -
Adding "Missed call without VM" Option on the Business Analytics Dashboard
I noticed that there is an option on the analytics page wherein there is a count and percentage of Missed calls but it's only with voicemails, I'd like to have a metric that includes missed calls for those that didn't leave a voicemail or "Refused calls", especially for those inbound calls.
6 votes -
Filtering Analytics Performance
Would like to have the option to Filter the no. of calls received for a DN under a Call Queue
1 vote -
Analytics
verbatim from user: I was wondering if there was a way for you all to create an AD-HOC report for all the data. I feel like the data being tracked by RingCentral is inconsistent with the data in our personal logs. I noticed that RingCentral only keeps data up to 6 months in the Performance Reports for Data Analytics. Do you all have backups for the total amount of time we have been with RingCentral?
1 vote -
User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard
Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.
4 votes -
track spikes in call volume
I was wondering, is there a way with our MVP accounts to track spikes in call volume? if there were to be a spike in call volume we'd like an alert, I looked through the alerts menu in analytics and couldn't seem to find exactly what I need, I only found percent of good quality calls. Would this feature require advanced reporting?
3 votes -
Ability to see if the call is answer using a deskphone or desktop/mobile app
Daniel Lenzo of Opportunity for Post-Acute Recovery, LLC Asking for an option to verify if the call is answered using a desk phone or desktop/mobile app on the analytics report. That way, he'll be able to monitor if their staff is the one who answers that call from another person.
1 vote -
Add number of calls refused to live reports
Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop
3 votes -
Rooms and Devices Status for 24 hours
Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices
2 votes -
RCCC: DFO Reporting Request
Omni Hotels is requesting an enhancement to the Digital Reporting for DFO in RCCC to include Date/Timestamp of when a DFO Case is closed. This is not available in the current available reporting.
3 votes -
Minute Counter Visibility
Minute counter for every statusieAvailableUnavailableOn Break
3 votes -
Multiple owners for Public Dashboard
The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.
3 votes -
Add "Forwarded To" information to an Analytics report.
Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.
3 votes -
Generate Report based on Caller ID Number
We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.
10 votes
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