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Disable the ability of the user to download the call recording

Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.

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  • Falon commented  ·   ·  Report

    Standard users have access to download, delete, and listen to their own, as well as other users recordings. This is a critical concern for my team. I (management) use these recordings as learning tools and proof for my employees as well as my clients. We should be able to remove this capability from the Standard Users acces.

  • Martyn commented  ·   ·  Report

    Users should not be able to download and potentially distribute call recording, but we would need to be able to play their recordings.The User ROLE setting do not allow for this functionality to currently work properly, even though it may seem you cannot download a recording from some Apps, you can once it has been played.The following User ROLE setting do not provide the above functionalityAccess Recordings = ONDelete Records = OFF Download & Delivery = OFFView Only = ON