Reporting | Refused Calls
Separate refused calls to direct line versus refused calls coming from a queue/IVR pipeline on the reportAny API integration calls should have a separate description to filter call queues versus calls coming from an integrationInclude refused call details on logs when extracting reports
4
votes
Sam
shared this idea
-
Maria
commented
There are a # of refused calls each day for customer service, we would like to know which calls are being refused and if they actually get answered or not.