Skip to content
← Analytics & Reporting

How can we improve RingCentral?

Analytics & Reporting: Other

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Reporting | Refused Calls

Separate refused calls to direct line versus refused calls coming from a queue/IVR pipeline on the reportAny API integration calls should have a separate description to filter call queues versus calls coming from an integrationInclude refused call details on logs when extracting reports

5 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Sam shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Angela commented  ·   ·  Report

    We need to review whom is refusing calls as part of their performance reviews.

  • Maria commented  ·   ·  Report

    There are a # of refused calls each day for customer service, we would like to know which calls are being refused and if they actually get answered or not.