263 results found
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Detailed info in Call Log or Analytics
It would be beneficial to us business owners if we can easily understand the terms used in call log and analytic report. Please have more detailed information or brief explanation in terms of why the call failed, who hanged up the call first, what are the factors that caused the call unsuccessful.
4 votes -
Performance Report during weekdays
needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends
4 votes -
Analytics - Destination of Call (Export w/existing Spreadsheet)
Hello,Recently a customer noticed that the Analytics portal GUI offers the ability to see the call destination of an Inbound call (see example screenshot). Our customer would like to see this destination show in the report (excel) that is available to download from this GUI.
19 votes -
# of Total "Actual/True" Calls
Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents to exceed daily minimum calls/talk time requirements?
4 votes -
Allow widgets to be moved on dashboard
I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard
4 votes -
Report that shows user Call Recording Status & Permissions
This would allow admins to view the users who already has Automatic Call Recording and whichever Permission they have in one go. Very useful if you have a big amount of users
3 votes -
Remove Clutter from WallBoard
Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.
4 votes -
This Week Custom Range on Performance Report
Need This Week option on the RingCentral Analytics > Performance Reports > Custom Date Range. This will help generate a report within the middle of the week.
3 votes -
Export Widget Report Graphs to PDF
The Graphs generated in the Analytics portal are great. It would be even better if we can export these to PDF in addition to Excel. This would make the graphs easier to share with others in the organization.
3 votes -
filtering analytics report per number on one user extension
need to assign 3 numbers to 1 user extension so they can make/receive calls using 1 extension depending who's assign to take in call per day
2 votes -
Businesss & after hours range for LOB Analytics Subscription Reports
We would love to have an option that can help us view & understand the reports - we would like to set up a business hours / after hours range for LOB Analytics Subscription Reports
3 votes -
Analytics Report view on RingCentral App
Have a view or access on Analytics report using RingCentral App
3 votes -
Need to be able to filter time of day - reports and analytics
Would like be able to filter sort out incoming calls ONLY between 8am - 5pm Monday - Friday within the last 3 months.
2 votes -
RingCentral for Salesforce | Ability to log the call queue call as 1 log, as opposed to having it log per call queue members who missed/...
...answered the call.. Ability to log the call queue call as 1 log, as opposed to having it log per call queue members who missed/answered the call.The CTI interaction with call queues is that calls will log the calls for all users who's softphone/phone rang despite them not answering the call. This is especially prevalent for those who use the 'Auto log' feature in the RingCentral CTI within Salesforce
4 votes -
Automatic Reports for Live Reports
It would be very useful if LiveReports would automatically email or export the data at the end of each day considering this is the only reporting option that allows you to track service level of queues
4 votes -
Call Log - Outbound Call Recording Filter (be able to filter and select multiple users at a time)
Bridgepoint is working with multiple Maverick Fitness locations and it would be very helpful to be able to filter in the call log for outbound recorded calls on multiple users (that are in a queue, and multiple sites). Discussing with partner and walking through the filter options, we are only able to pick one agent or user in the queue at a time to view and listen to their recorded outbound calls.
4 votes -
Agent Details - select agents to view
Some agents do not ever take calls and do not need to be monitored, but they still show up in the agent details widget. It would be nice to unselect any agents that do not need to be monitored, or be able to position agents in preferred/custom order.
2 votes -
Customized analytic reports
Should be able to have the option to customize the downloaded reports on analytics and remove columns
3 votes -
Analytics report for IVR key presses
Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they get another menu with four options 1 - Schedule information 2- Sales 3- ADA 4 - Complaints. I need a report that will tell me what option each customer pressed for the day/month etc.
45 votes -
Reporting metric in analytics to show extensions that have not been used
A metric showing an extensions last use will help admins/supervisors free up licenses to be used for other users that will use them more effectively. Lowering the need of getting new licenses.
2 votes
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