Skip to content

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

308 results found

  1. We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  2. Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we would like a report of those who have yet to change their password and/or download the app and/or have yet to make one phone/text or video call.

    14 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  3. We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the RingCentral Site.

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  4. If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got worse: if downloading the same report as CSV, the session-ID is missing. It would be very nice if the same report gives the same data regardles which file format you choose. This is a bit annoying. There was also a Case open to this with the reaction: "Thank you for your…

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  5. Problem: When a user is a member of a group and is expected to take incoming There is no way to report on the time a ringcentral user was in DND or in Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" statusSolution: Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" would allow this to be reported on. Currently you can see this in the Audit trail section - but you can only see the transitions - the amount of time has to…

    13 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  6. Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these.See support case #13330306 for more details.

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  7. As an agency with multiple programs and queues, we need to be able to see when our staff are in the call queue and when they aren't easily, without having to go through the audit trail. We would love to be able to generate a report on each user and when they sign in and out of queue and the total duration they were in queue for the day.

    12 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  8. We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  9. RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

    11 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  10. Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  11. Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.

    11 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?
  12. We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up a shared account and using that to keep all of our reports and subscriptions in. This does work, but security wise is not the best practice, as it pretty much eliminates all tracking of user changes to a specific individual to this system. Plus it also has some issues.We have also had many instances where a user has…

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  13. Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls2. Average wait time Answered only calls

    11 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  14. Need ability to drill down a report in Business Analytics by Site and then Department. This would allow us to compare departments of the same type in different sites. Example, we want to see outbound call activity for our sales departments across our 9 sites. Currently, you can only see a report with all sites, all departments or just one department. Please help!

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  15. Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live Reports does this, but I don't need that level of functionality all the time).

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  16. To add voicemail report in MVP Multi-Site.By this, the admin can view a report that shows the number of unanswered voicemails on a daily basis. This would help corporate teams and individual owners ensure that they are checking voicemail messages.It is best that admin will have visibility into how many voicemails each location is getting and how many are being listened to.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  17. Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etcThis would be great. We have several hundred sites and site managers are constantly asking for their extension lists.

    10 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?
  18. Excel Exported Performance reports show the Status for all users as 'Active'.Including disabled or deleted users for lines that have been reset & reassigned for new staff.The results should reflect the current status of the users at the time of export.This would support filtering the results to only show currently active user accounts currently I am forced to compare the 'download user list' against the exported performance report to manually remove deleted accounts, in order to only report on currently active users.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  19. There discrepancy between performance reports queue and users queue
    There are some that is matching on for the answered calls and the total calls if we add the number of transfer but there are some that the number of the answered calls versus the number on the total calls under the user on the same queue is less.
    If we have a visibility to see the reason of the answered calls vs the total calls on the call queue user tab on analytics it will be beneficial for the customers that is managing the calls that is going to the…

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  20. An additional status “wrap-up” for queue management. Now the Engineer is seen available, although he can’t receive calls 5mins after previous call because of wrap up settings in queue management. It would be nice to have wrap up status set automatically so that the queue manager is able to see that they are in the "cool down" period. Also to have the ability to change this status manually to Available in less than 5 mins if needed.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  • Don't see your idea?