Need ability to drill down a report in Business Analytics by Site and then Department
Need ability to drill down a report in Business Analytics by Site and then Department. This would allow us to compare departments of the same type in different sites. Example, we want to see outbound call activity for our sales departments across our 9 sites. Currently, you can only see a report with all sites, all departments or just one department. Please help!
Cameron
shared this idea
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Kevin
commented
It's great to get reporting on individuals but if you have 100+ employees and you need to see the call KPI's for the Reimbursement Department, I have to find each person who works in that department and add their numbers up separate from everyone else and total them. Doing this manually EVERY WEEK, makes no sense when this can be easily automated. We put a man on the moon, I'm sure you can total numbers by Department. Thank you