43 results found
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Allow Super Admin Users to Manage What Counts as an Abandoned Call
Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" in the company metrics.
46 votes -
super admin profile to have more powerful access to filter call logs per sites and groups
super admin profile to have more powerful access to filter call logs per sites and groupshave more group manager so that the call log filtering wont be limited to the group manager in charge of the site
14 votes -
Filter non-business hours out of RingCentral Analytics Portal reports
It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.
10 votes -
Analytics for Call Queue Manager
as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
8 votes -
Table on the performance reports should be filtered when selecting site
Currently, on the page "performance reports > users" when I select a site, only the graphic is updated. the table below still list all the call queues and users.This the view with no filter in the attached file : (Page no filter.png)This the view with a site filter applied : the table below the graphic is the same (page with site filter.png)When filtering the data on this page, the whole page should be filtered : both the graphics AND the table below.
8 votes -
Create a month to month performance report dashboard
Creating a data comparison of monthly KPIs all in one spreadsheet.Please see attached.
6 votes -
Billing Dashboard
The new billing portal has demonstrated enhancements but I still feel it's lacking in functionality that most business owners would want to see more of.
trend management, especially with a contact center instance, I find it difficult to see the invoices over time and compare them month to month. Why isn't there a dashboard that can demonstrate this graphically, leveraging the filters you have there now as toggles?
Export/Download, currently this exists on an invoice by invoice basis which is fine; however, I imagine many of us would like the ability to export the billing list as its represented in…
5 votes -
Select individual days for scheduled reports
I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!
5 votes -
Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.
Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank reports and we'd like to eliminate.
4 votes -
Performance Reports Line Graph
It would be better to include the line graph from the performance reports when downloading/exporting the report via pdf file
4 votes -
Create a report to see the total call volume broken down by each hour of the day
Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs
4 votes -
Performance Report Refused/Abandoned Calls
Refused calls are those that a User did not answer. For example, a call was routed to a rotating Call queue, specifically to User A. User A did not pick up his phone, so the call was routed to User B. User B answered the call. The Performance Report will count the call as answered by User B and will be counted as a refused call by User A.Expected Behavior: Would want a report that will tag the refused call as one when entered in the queue regardless if 3 members did not answer the call.
4 votes -
Analytics for video usage
It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.
3 votes -
Daily time frame call analytics
I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would like to be able to see an aggregated report for that month that is broken down on a daily basis of the exact number (not average) of incoming calls, and for a specific time frame in the day such as 7am-8am. I would be a happy camper if you got this implemented. Thanks!
3 votes -
Rolling Quarterly and/or semi-annual reports
I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It would be nice to get a rolling report automatically emailed every x amount of days instead of having to go in and change the dates every x amount of days.
3 votes -
Analytics: Select Multiple Queues
Admins should be able to select multiple queues when looking at Users under Performance reports.
3 votes -
Idea for Performance report
On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voicemail so having those set completely from missed calls that just hang up before VM would be great.
3 votes -
Exclude weekends for call log analytics
Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.
2 votes -
Analytics: Voicemail total minutes
I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicemails will show the individual as well as the total minutes of the received voicemails.
2 votes -
Selection for last work month report
Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.
2 votes
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