Analytics for Call Queue Manager
as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
5
votes
Jenny
shared this idea
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Royce
commented
This has not been implemented yet as indicated in the thread. Support has informed me that its an "all or nothing" setting. You either get all access to all numbers and queues, or none at all. This is very misleading.
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Katie
commented
Please add the option to report on when and how long a user in in a call queue