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4 results found

  1. Live Real time QoS monitoring for each call

    in QoS Report, on the call part it would be helpful to expand the Live Call and see or display QoS for that Live Call to assist in troubleshooting and isolating cause, have necessary details for escalation

    2 votes

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  2. KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a

    KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a

    2 votes

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  3. abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, system can perform callback? and report it

    abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, can the system be built to perform a callback? and add it as a reporting metric?

    1 vote

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  4. More options for how Quality of Service reports are calculated.

    Be able to identify and report calls based on other metrics such as Minimum call quality or maximum length of "Good" call quality. Right now a call is considered "Good" if it disconnects and reconnects every two minutes.

    1 vote

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