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Stay on Available status when Rejecting Calls

We would like to have an option to have agents stay on Available status when Rejecting Calls in RingCX

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Jethro shared this idea  ·   ·  Report…  ·  Admin →
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  • Main main Jordan commented  ·   ·  Report

    When an agent doesn't answer the call, their status changes to RNA.
    Do you have an option to automatically change their status back to available?

  • Jethro commented  ·   ·  Report

    By default, manually rejecting calls in RingCX will change an agent's status to RNA. Instead, we would like to have agents stay on "Available" status when manually rejecting calls.