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Settings and activity

38 results found

  1. Have a report which shows all uses who have a divert on their phone

    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kim supported this idea  · 

  2. Permanently minimize the AI Notes and Transcript box

    54 votes

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    New  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kim supported this idea  · 

  3. SIP Deskphone for Elevator/Door System

    13 votes

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    2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Kim commented  · 

    RingCentral has POTs in a box, for Elevator usage.

  4. Disable DTMF Codes/Shortcuts

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Kim commented  · 

    Having the ability to toggle off the DTMF shortcuts would be a good feature for my customers, as they use certain keystrokes to program devices. For example, # # is currently a shortcut to put the caller on hold.

    Kim supported this idea  · 

  5. Ability for chat group admins to add hashtags to chat groups

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Kim supported this idea  · 

  6. Auto enroll users to pre-defined chat groups based on their role

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Kim supported this idea  · 

  7. Automatic Call Recording

    12 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Kim supported this idea  · 

  8. RingCentral App Compatibility with Azure Virtual Desktop

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kim supported this idea  · 

  9. Having the ability to search contacts via company name using RingCentral Unified app

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Kim commented  · 

    This shouldn't have to be a feature request; it is possible in the Standalone Phone App that the customer migrated from.

    Searching by Company Name is very important.

    Kim supported this idea  · 

  10. Forward caller id from Parking Lot

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Kim supported this idea  · 

  11. Allow more than one source of SSO for different domains

    61 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kim supported this idea  · 

  12. Live report access for users that is not a Super Admin

    15 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Kim commented  · 

    This is available already.

    Create a dashboard, and display it in the call center.

  13. License Limit

    12 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Kim shared this idea  · 

  14. Allow SMS Outbound Caller ID Change

    38 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kim commented  · 

    This is very important for customers who would like to have responses to SMS go to a single number. I.E. Appointment Reminders

    Kim supported this idea  · 

  15. Add AWAY Option for chat

    41 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Kim commented  · 

    Manually setting the status to Busy would be beneficial. If we could allow Admins to add a few Custom status choices that would be great!

    Kim supported this idea  · 

  16. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    11 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Kim supported this idea  · 

  17. Save custom status

    70 votes

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    Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kim commented  · 

    Coming from using the Stand Alone Phone app, my customer is finding that they would like to have the ability to add statuses to the MVP app. They would really like the ability to manually go Busy. Since the current offerings are only DND, Available and Invisible.

    Giving Admins the ability to add a few more statuses to choose from would be ideal.

    Kim supported this idea  · 

  18. Turning off announcement for RollOver queue

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kim shared this idea  · 

  19. Allow directory sync API for RC Contact Center to sync custom fields/directory names.

    4 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  20. Messaging data export in a more legible format

    24 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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