Settings and activity
36 results found
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12 votes
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14 votes
An error occurred while saving the comment 
Kim Ruby
commented
Having the ability to toggle off the DTMF shortcuts would be a good feature for my customers, as they use certain keystrokes to program devices. For example, # # is currently a shortcut to put the caller on hold.
Kim Ruby
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9 votesKim Ruby
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8 votesKim Ruby
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11 votesKim Ruby
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12 votesKim Ruby
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20 votes
An error occurred while saving the comment Kim Ruby
commented
This shouldn't have to be a feature request; it is possible in the Standalone Phone App that the customer migrated from.
Searching by Company Name is very important.
Kim Ruby
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29 votesKim Ruby
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57 votesKim Ruby
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13 votes
An error occurred while saving the comment Kim Ruby
commented
This is available already.
Create a dashboard, and display it in the call center.
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12 votesKim Ruby
shared this idea
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27 votes
An error occurred while saving the comment Kim Ruby
commented
This is very important for customers who would like to have responses to SMS go to a single number. I.E. Appointment Reminders
Kim Ruby
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41 votes
An error occurred while saving the comment Kim Ruby
commented
Manually setting the status to Busy would be beneficial. If we could allow Admins to add a few Custom status choices that would be great!
Kim Ruby
supported this idea
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11 votesKim Ruby
supported this idea
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70 votes
An error occurred while saving the comment Kim Ruby
commented
Coming from using the Stand Alone Phone app, my customer is finding that they would like to have the ability to add statuses to the MVP app. They would really like the ability to manually go Busy. Since the current offerings are only DND, Available and Invisible.
Giving Admins the ability to add a few more statuses to choose from would be ideal.
Kim Ruby
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6 votesKim Ruby
shared this idea
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4 votes
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24 votes
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29 votes
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32 votes
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