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  1. 14 votes

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    Kim Ruby commented  · 

    Having the ability to toggle off the DTMF shortcuts would be a good feature for my customers, as they use certain keystrokes to program devices. For example, # # is currently a shortcut to put the caller on hold.

    Kim Ruby supported this idea  · 
  2. 9 votes

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    Kim Ruby supported this idea  · 
  3. 7 votes

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    Kim Ruby supported this idea  · 
  4. 10 votes

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    Kim Ruby supported this idea  · 
  5. 12 votes

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    Kim Ruby supported this idea  · 
  6. 19 votes

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    Kim Ruby commented  · 

    This shouldn't have to be a feature request; it is possible in the Standalone Phone App that the customer migrated from.

    Searching by Company Name is very important.

    Kim Ruby supported this idea  · 
  7. 29 votes

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    Kim Ruby supported this idea  · 
  8. 57 votes

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    Kim Ruby supported this idea  · 
  9. 13 votes

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    Kim Ruby commented  · 

    This is available already.

    Create a dashboard, and display it in the call center.

  10. 12 votes

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    Kim Ruby shared this idea  · 
  11. 25 votes

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    Kim Ruby commented  · 

    This is very important for customers who would like to have responses to SMS go to a single number. I.E. Appointment Reminders

    Kim Ruby supported this idea  · 
  12. 41 votes

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    Kim Ruby commented  · 

    Manually setting the status to Busy would be beneficial. If we could allow Admins to add a few Custom status choices that would be great!

    Kim Ruby supported this idea  · 
  13. 9 votes

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    Kim Ruby supported this idea  · 
  14. 69 votes

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    Kim Ruby commented  · 

    Coming from using the Stand Alone Phone app, my customer is finding that they would like to have the ability to add statuses to the MVP app. They would really like the ability to manually go Busy. Since the current offerings are only DND, Available and Invisible.

    Giving Admins the ability to add a few more statuses to choose from would be ideal.

    Kim Ruby supported this idea  · 
  15. 6 votes

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    Kim Ruby shared this idea  · 
  16. 4 votes

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  17. 24 votes

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  18. 28 votes

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  19. 32 votes

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  20. 9 votes

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