Settings and activity

48 results found

1. audio library language edits

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Mitchell commented  ·  May 29, 2026  ·  Edit…  ·  Delete…

   Canadian customer set the language to Francais (Canada) to a french speaking audio tracks, but discovered it would be disregarded/skipped when used in QEvents single/looping audio settings.

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   Mitchell shared this idea  ·  May 29, 2026

2. RingCX- Ability to upload Audio File and change the system default audio

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   Future Consideration  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  May 29, 2026

3. Unneeded Global Audio Files

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  May 29, 2026

4. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

   In design

   Mitchell supported this idea  ·  Feb 26, 2026

5. Allow AIR to be an option for an incoming call queue group.

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Feb 19, 2026

6. Microsoft Office 365 Government - GCC High

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jan 28, 2026

7. Admins to be able to delete call recordings within RingCX

   18 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jan 28, 2026

8. Agent Script/Custom Field Recording Delivery

   35 votes

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   Under Review  ·  3 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jan 28, 2026

9. Wrap Time / After Contact Work

   155 votes

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   Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jan 13, 2026

10. RingCX Transition Requeue Permissions from Agent to Queue Level

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Dec 31, 2025

11. Setting to enable dashboards/embed in agents view

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Dec 17, 2025

12. RingCX-Restrict Recording URLs in Reports via Admin Roles

    87 votes

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    New  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Dec 11, 2025

13. Add a Holiday event on RingCX queues

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Dec 10, 2025

14. Hubspot embedded agent

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Dec 1, 2025

15. allow ordering of audio files in single play audio

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Nov 14, 2025

16. send voicemail webhook

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Nov 14, 2025

17. record call on transfer

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Nov 3, 2025

18. Restrict changes to Queue SLA settings

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Aug 26, 2025

19. Extension dialing between CX and EX

    164 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Aug 26, 2025

20. RingCX for servicenow

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Aug 6, 2025