Settings and activity

43 results found

1. Microsoft Office 365 Government - GCC High

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jan 28, 2026

2. Admins to be able to delete call recordings within RingCX

   18 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jan 28, 2026

3. Agent Script/Custom Field Recording Delivery

   34 votes

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   Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jan 28, 2026

4. Wrap Time / After Contact Work

   130 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jan 13, 2026

5. RingCX Transition Requeue Permissions from Agent to Queue Level

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Dec 31, 2025

6. Setting to enable dashboards/embed in agents view

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Dec 17, 2025

7. Restrict Recording URLs in Reports via Admin Roles

   86 votes

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   New  ·  15 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Dec 11, 2025

8. Add a Holiday event on RingCX queues

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Dec 10, 2025

9. Hubspot embedded agent

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Dec 1, 2025

10. allow ordering of audio files in single play audio

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Nov 14, 2025

11. send voicemail webhook

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Nov 14, 2025

12. record call on transfer

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Nov 3, 2025

13. Restrict changes to Queue SLA settings

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Aug 26, 2025

14. Extension dialing between CX and EX

    132 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Aug 26, 2025

15. RingCX for servicenow

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Aug 6, 2025

16. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    77 votes

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    Planned  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Jul 28, 2025

17. RCX Fields

    4 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Apr 14, 2025

18. RingCX Alerts Enhanced Functionality

    7 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Mar 19, 2025

19. RCX Priority Q Event, Transfer Call to REX BTN+EXT

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Feb 14, 2025

20. Adding New Int'l Site

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 8, 2020