Settings and activity

31 results found

1. Restrict changes to Queue SLA settings

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Aug 26, 2025

2. Extension dialing between CX and EX

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   Under Review  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Aug 26, 2025

3. RingCX for servicenow

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Aug 6, 2025

4. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jul 28, 2025

5. RCX Fields

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Apr 14, 2025

6. RingCX Alerts Enhanced Functionality

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   Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Mar 19, 2025

7. RCX Priority Q Event, Transfer Call to REX BTN+EXT

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Feb 14, 2025

8. Adding New Int'l Site

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Jul 8, 2020

9. Changes to Extension List/Report

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Jul 24, 2020

10. Different location for search query results (dialed digits match) in RC for Google

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 24, 2020

11. Modify Company phone number Site assignment

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 24, 2020

12. Billing Approvals

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 24, 2020

13. Call Log - Detailed view to show all the available pages (and the end page) on the bottom right of the page

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Mitchell commented  ·  Jul 8, 2020  ·  Edit…  ·  Delete…

    The request is for buttons in the Call Log to quickly jump to the first or last page of the report in ServiceWeb.

    Save Submitting...

14. API for Data feed for CQ data

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Mar 30, 2021

15. Custom Notification Email: Support Website label to be "Support Website" instead of "Website"

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Feb 12, 2021

16. Selective CallerID

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Feb 18, 2021

17. Checking the IP address associated with the IP Phone under the Admin Portal

    36 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Mitchell commented  ·  Jul 8, 2020  ·  Edit…  ·  Delete…

    The request is to display the local IP address of the IP phones in ServiceWeb Phones and Devices in a more streamline fashion.

    Save Submitting...

18. Sync VM notification email with RC VM status

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Mar 30, 2021

19. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    45 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  May 18, 2021

20. Announcement Only Extensions- Post Announcement Destination Configurable

    12 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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