Settings and activity

52 results found

1. Wrap Time / After Contact Work

   170 votes

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Sep 25, 2026

2. Presence Sync Control between RingEX (REX) and RingCX (RCX)

   6 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Sep 25, 2026

3. Ability to export agent roles

   7 votes

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Sep 23, 2026

4. Need an enhancement to our call‑handling interface that adds a real‑time hold‑duration timer for agents.

   7 votes

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   Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jul 28, 2026

5. Post call status to remain the same as the pre-call status for the agents/supervisors

   13 votes

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   Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jul 24, 2026
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   Mitchell commented  ·  Jul 24, 2026  ·  Edit…  ·  Delete…

   Customer UAT testing have Supervisors reporting the Q's Post-Call State is impacting the Supervisor's state after monitoring. Most are in working status prior to agent call monitoring and would like this state NOT to be changed by the queue's post call state setting.

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6. callback callerID

   8 votes

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   New  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Jul 22, 2026

7. RingCX- Ability to upload Audio File and change the system default audio

   14 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  May 29, 2026

8. Unneeded Global Audio Files

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  May 29, 2026

9. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   71 votes

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   4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Mitchell supported this idea  ·  Feb 26, 2026

10. Allow AIR to be an option for an incoming call queue group.

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Feb 19, 2026

11. Microsoft Office 365 Government - GCC High

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Jan 28, 2026

12. Admins to be able to delete call recordings within RingCX

    25 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Jan 28, 2026

13. Agent Script/Custom Field Recording Delivery

    35 votes

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    Under Review  ·  3 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Jan 28, 2026

14. RingCX Transition Requeue Permissions from Agent to Queue Level

    15 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Dec 31, 2025

15. Setting to enable dashboards/embed in agents view

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Dec 17, 2025

16. RingCX-Restrict Recording URLs in Reports via Admin Roles

    93 votes

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    Under Review  ·  17 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Dec 11, 2025

17. Add a Holiday event on RingCX queues

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Dec 10, 2025

18. Hubspot embedded agent

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Dec 1, 2025

19. allow ordering of audio files in single play audio

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    2 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Nov 14, 2025

20. send voicemail webhook

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Nov 14, 2025