Settings and activity

29 results found

1. Use browser timezone by default for call timestamp while exporting call list

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark Anthony shared this idea  ·  Apr 16, 2026

2. Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Anthony supported this idea  ·  Mar 18, 2026

3. RingCX Feature Request: Historical HAR and Console Log Capture for Intermittent Issue Troubleshooting

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony supported this idea  ·  Mar 9, 2026

4. Add Caller's Name for Inbound Call Details Report

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony shared this idea  ·  Feb 26, 2026

5. Timezone option for Historical Reports

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony shared this idea  ·  Feb 25, 2026

6. Post call status to remain the same as the pre-call status for the agents/supervisors

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   Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Anthony shared this idea  ·  Feb 11, 2026

7. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   36 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Anthony supported this idea  ·  Feb 11, 2026

8. Backup

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony commented  ·  Feb 3, 2026  ·  Edit…  ·  Delete…

   RingCX Account Backup:

   -Settings
   -Voice queues
   -Workflow IVRs
   -Call Logs
   -Call Recordings

   Save Submitting...
   Mark Anthony supported this idea  ·  Feb 3, 2026

9. Retrieve deleted RingCX Custom Report

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony shared this idea  ·  Jan 19, 2026

10. Agent Checker for Call Queue (Email Notification)

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Jan 14, 2026

11. Interaction Search

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Dec 12, 2025

12. AI Receptionist number as outbound caller ID

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Dec 8, 2025

13. Enable CNAM for Australia

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Anthony supported this idea  ·  Nov 25, 2025

14. RingCX Agent voicemail greeting

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Nov 25, 2025

15. Forced logout or manual logout reporting

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Nov 17, 2025

16. Add Profile Picture to External Contacts

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Oct 29, 2025

17. Receive Fax in Multiple RC App Users

    22 votes

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    New  ·  12 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Sep 10, 2025

18. Working State Timeout

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Sep 3, 2025

19. multiple sms recipients for call ques

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark Anthony supported this idea  ·  Sep 3, 2025

20. Sync RingCentral App status with RingCX SPOG status

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Aug 27, 2025