Settings and activity

24 results found

1. Post call status to remain the same as the pre-call status for the agents/supervisors

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Mark Anthony shared this idea  ·  Feb 11, 2026

2. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   36 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Anthony supported this idea  ·  Feb 11, 2026

3. Backup

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony commented  ·  Feb 3, 2026  ·  Edit…  ·  Delete…

   RingCX Account Backup:

   -Settings
   -Voice queues
   -Workflow IVRs
   -Call Logs
   -Call Recordings

   Save Submitting...
   Mark Anthony supported this idea  ·  Feb 3, 2026

4. Retrieve deleted RingCX Custom Report

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony shared this idea  ·  Jan 19, 2026

5. Agent Checker for Call Queue (Email Notification)

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark Anthony shared this idea  ·  Jan 14, 2026

6. Interaction Search

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony shared this idea  ·  Dec 12, 2025

7. AI Receptionist number as outbound caller ID

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Anthony shared this idea  ·  Dec 8, 2025

8. Enable CNAM for Australia

   23 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Anthony supported this idea  ·  Nov 25, 2025

9. RingCX Agent voicemail greeting

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   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Anthony shared this idea  ·  Nov 25, 2025

10. Forced logout or manual logout reporting

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Nov 17, 2025

11. Add Profile Picture to External Contacts

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Oct 29, 2025

12. Receive Fax in Multiple RC App Users

    14 votes

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    New  ·  8 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Sep 10, 2025

13. Working State Timeout

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Sep 3, 2025

14. multiple sms recipients for call ques

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark Anthony supported this idea  ·  Sep 3, 2025

15. Sync RingCentral App status with RingCX SPOG status

    7 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Aug 27, 2025

16. Adding Users with phone numbers

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Jun 16, 2025

17. 2 ATA with 1 phone number

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Apr 17, 2025

18. Email 2FA Capabilities

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Apr 8, 2025

19. RingCX Digital Inbox Restricted to Roles

    6 votes

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Anthony shared this idea  ·  Nov 19, 2024

20. Mask inbound caller ID

    11 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Anthony supported this idea  ·  Oct 15, 2024