Settings and activity

112 results found

1. Call pop after ending the call in all integrated apps

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Ian Christopher shared this idea  ·  Mar 20, 2024

2. Make all numbers assigned to other users in RingCentral account to appear under my profile in Zapier Integration.

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   1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Ian Christopher supported this idea  ·  Mar 13, 2024

3. Salesforce integration - Log all calls regardless of RingCentral for the Salesforce browser is closed

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   Planned  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Ian Christopher shared this idea  ·  Mar 1, 2024

4. Force call type/outcome for logged calls | RingCentral for Hubspot

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   1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Ian Christopher shared this idea  ·  Mar 1, 2024

5. Add conference calling or 3 way calling to RingCentral for Salesforce app.

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   Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Ian Christopher commented  ·  May 19, 2023  ·  Edit…  ·  Delete…

   We have users that make calls from Salesforce that need to be able to speak to secondary callers at the same time. This includes language translation service providers while the original caller is on the line. Please add ASAP. Using the regular RingCentral app is not productive as all the popups and call disposition field from Salesforce will not work.

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   Ian Christopher shared this idea  ·  May 19, 2023

6. Reports for overflowed calls

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ian Christopher shared this idea  ·  Mar 29, 2023

7. Recorded calls reports

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ian Christopher shared this idea  ·  Apr 5, 2023

8. Call queue setup

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ian Christopher shared this idea  ·  Apr 14, 2023

9. Option to view extensions with no activities in call logs

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ian Christopher shared this idea  ·  May 15, 2023

10. Option to disable Require unique email IDs when adding users

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ian Christopher shared this idea  ·  May 17, 2023

11. Automatically record calls using RingCentral app during three-way calling

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ian Christopher shared this idea  ·  May 18, 2023

12. Increase hold time and ring it again when max time is reached

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Ian Christopher shared this idea  ·  Jul 27, 2023

13. Integrate multiple domains on one account with multi-site setup

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Ian Christopher shared this idea  ·  Jul 27, 2023

14. Line keys | An option to pick up a call on hold of those extensions assigned to line key 4 and above

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ian Christopher shared this idea  ·  Jul 29, 2023

15. Allow RingCentral direct number to receive 2FA access code

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ian Christopher shared this idea  ·  Aug 9, 2023

16. Option to switch our method of concatenation supported

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ian Christopher shared this idea  ·  Aug 14, 2023

17. Increase the volume or improve the output of the IVR Prompt

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ian Christopher shared this idea  ·  Aug 18, 2023

18. Option to receive security code via SMS or phone call for UK Customers

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ian Christopher shared this idea  ·  Sep 5, 2023

19. Anonymous hotline and mailbox for callers

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ian Christopher commented  ·  Sep 18, 2023  ·  Edit…  ·  Delete…

    We’d like to set up (1) an anonymous hotline and (2) and anonymous voicemail box for our customers, i.e. we should not be able to see the caller’s phone number.

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20. Export an excel file of all users/extensions along with all of their configuration settings.

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ian Christopher commented  ·  Sep 18, 2023  ·  Edit…  ·  Delete…

    Export All users "call rules and voicemail settings" into a google sheet or csv, so that I can see each user, and what settings they have to direct their missed calls

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