Settings and activity

242 results found

1. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

   10 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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2. "Share" button not automatically enabled when UI detects email address

   5 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   External Sharing functionality has been enhanced to share with specific users or just get a sharable public link.

   
   

   Additionally, the sharing dialog now provides the capability to select AI insights to share.

3. Spanish Support for RingSense Transcription and Translation (to English)

   34 votes

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   8 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See the Language dropdown in the Organization tab in Admin Settings.

4. Outreach Voice Integration

   12 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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5. Easier Navigation to Access Coaching Information

   6 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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6. Adding Custom Notifications within RingSense

   21 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

7. Allow multiple supervisors to monitor a call simultaneously

   52 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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8. RingCX Section 508 Compliance Agent side

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   Planned  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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9. Show Reply Assistant list using Groups

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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10. Five9 Integration for RingSense

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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11. Change 'Call History' to 'Interaction History' to include Digital

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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12. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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13. Realtime Dashboard>Today's Calls to become Today's Interactions

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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14. In Realtime Digital Dashboard, have the ability to Monitor/Coach/Barge in

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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15. Ability to search by phone numbers without having to follow a specific format

    7 votes

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    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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16. Filter by Call Queue/Voice Queue/Skill Number

    7 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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17. Ability to drill down to detailed reporting into speaking metrics

    6 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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18. Integration with Zendesk

    10 votes

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    Implemented  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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19. Add SMS attachment and emoji support to our Google Chrome integration

    2 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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20. RingSense: Pull in/Filter Calls based on Duration

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    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    
    

    Key benefits of this feature include:

    
    

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    
    

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account