← RingCentral Ideas

Settings and activity

243 results found

  1. Add a "feature request" and "report an issue" button in RingSense

    10 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  2. Add @mention into RingSense for feedback/Comment

    13 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  3. Ability to add only a portion of a call to a Library folder.

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  4. Ability to add a summary note to recordings saved in a Library

    10 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  5. RingSense: Modifying AI Scores

    18 votes
    Planned  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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  6. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  7. RingSense Dashboard based landing page to drive adoption and insight

    56 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  8. Create a feature that allows users to rewind and replay a live RCV meeting

    2 votes
    Future Consideration  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  9. Integration with MS Teams

    4 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  10. RingCX Time Based Callback-in-Queue Offering

    22 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. API for external contacts

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  12. Ability to support multiple instances of a CRM/CRMs for one customer

    14 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  13. RingCX account creation automation + Import/Export Functionality

    2 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. Allow supervisor to move agent into available status.

    13 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  15. RingCX Native Connector Support for We-Chat

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  16. Ask an expert v2

    4 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  17. Allow More Dialing Options for Outbound

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  18. Agent Count While Waiting in Queue

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  19. Add the ability to create structured messages directly via Admin UI (User Interface) within Engage Digital

    7 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  20. WWW nodes in agent scripts to allow server-side requests

    2 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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