Settings and activity

76 results found

1. ability to play mp3 files during a softphone initiated conversation.

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Remote Access shared this idea  ·  Nov 30, 2025

2. Enable AI transcription on Desk phone

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   Planned  ·  68 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Remote Access commented  ·  Sep 23, 2025  ·  Edit…  ·  Delete…

   I can only imagene how useful transcriptions from hard phones would be for call in orders. I can only imagene it because "IT ISNT AVAILABLE YET" and should be.

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   Remote Access supported this idea  ·  Oct 30, 2024

3. automatically email recordings & transcripts

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Remote Access supported this idea  ·  Jul 24, 2025

4. transcript

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Remote Access supported this idea  ·  Jul 24, 2025

5. AI feature that'll automatically send out transcribed notes via email

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Remote Access supported this idea  ·  Jul 24, 2025

6. notes on deskphone call - through desktop app

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Remote Access supported this idea  ·  Jul 24, 2025

7. Manage Post-call Summary and Automatic notes account wide via Admin Portal

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Remote Access supported this idea  ·  Jul 24, 2025

8. Allow non-Admins to disable the AI Assistant feature on their individual extesnions/profile

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Remote Access supported this idea  ·  Jul 24, 2025

9. disable automatic email notifications of notes of your call

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Remote Access supported this idea  ·  Jul 24, 2025

10. The ability to see all user AI Call Notes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Remote Access supported this idea  ·  Jul 24, 2025

11. Add the option to export AI notes and transcripts through the admin portal

    37 votes

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    New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Remote Access supported this idea  ·  Jul 24, 2025

12. Ability for administrator to remove "Generate notes for all calls" function

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Remote Access supported this idea  ·  Jul 24, 2025

13. Email AI Receptionist Call History Summary After Each Call

    30 votes

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    Remote Access supported this idea  ·  Jun 20, 2025

14. Auto-email AI Assistant phone call transcripts to RingCentral User

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Remote Access supported this idea  ·  Jun 20, 2025

15. mask sensitive info from transcript and ai notes

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    Remote Access supported this idea  ·  Jun 20, 2025

16. AI transcriptions should be date and time stamped.

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Edit…  ·  Delete…  ·  Admin →
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    Remote Access shared this idea  ·  Jun 20, 2025

17. Improve AI Transcription

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    New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Remote Access supported this idea  ·  Jun 20, 2025

18. Allow the ability to view calls waiting and phone numbers in call queue

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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    Remote Access supported this idea  ·  Jun 5, 2025

19. Edit "guest" profiles in RC app

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Remote Access supported this idea  ·  Jun 3, 2025

20. Keep HUD tab on incoming call

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    New  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Remote Access supported this idea  ·  Mar 23, 2025