Settings and activity

152 results found

1. Last Agent Routing with Digital Queues

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Nov 21, 2025

2. Last Agent Routing with Outbound Dialer

   33 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Nov 19, 2025

3. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   19 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 19, 2025

4. change button shape and placement

   23 votes

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   Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 19, 2025

5. Cost Centers built in RCX

   41 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 19, 2025

6. Dashboard for agents and supervisors in RingCX

   65 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 19, 2025

7. Feature Request: Granular Call Monitoring Permissions for Agent Role

   21 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 19, 2025

8. RingCX Domo Integration (For Analytics)

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 11, 2025

9. Omnidirectional Allow RingCentral App Channels

   14 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 13, 2025

10. Productized Lead Loader API / Speed2Lead

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    7 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 13, 2025

11. Paging in RCX

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 9, 2025

12. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    104 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 6, 2025

13. Add filter for Holiday 'Queue is Open' System Alerts

    81 votes

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    New  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 6, 2025

14. calls whatsapp using Cloud API

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    23 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 6, 2025

15. INTERCEPT

    34 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Sep 29, 2025

16. Sync RingCentral Desktop Application With RingCX

    281 votes

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    Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Aug 25, 2025

17. Quality of Service (QoS) Portal for RingCX Calls

    65 votes

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    New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Sep 29, 2025

18. RingCX- Ability to upload Audio File and change the system default audio

    10 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Sep 19, 2025

19. List Loader with Hubspot & RingCX

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Aug 25, 2025

20. Hubspot List Loader

    1 vote

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Aug 25, 2025