Settings and activity

112 results found

1. RingCX Call Details "Call Termination by Agent or Caller"

   37 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

2. RingCX - Survey report

   26 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

3. Ability to cancel or extend after call wrap

   36 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

4. Dequeue setting per queue

   45 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

5. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   32 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

6. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

7. Add IP Address field in Ring CX Analytics for Reporting

   9 votes

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

8. Collapsable Customer Identities List

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   1 vote

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  May 17, 2024

9. Engage Digital - Allow Customer Identity pane to be collapsed to increase screen real estate for email replies

   2 votes

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   Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 17, 2024

10. Direct agent routing / prefered agent

    3 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

11. Make Identity/Identity Tags more user friendly

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

12. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    52 votes

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    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

13. Edit AI Metric Scores

    7 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  May 17, 2024

14. The ability to change the AI score

    11 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

15. Ability to assign multiple reporting managers to a member/team

    7 votes

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    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

16. Recording Import Rules for RingSense for RingCX

    5 votes

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

17. German Support for RingSense

    6 votes

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    0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

18. RingSense to be GDPR Compliant

    4 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

19. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

20. RingSense Audit Trail

    9 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024