Settings and activity

114 results found

1. RingCX Global Secondary Nodes

   18 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

2. RingCX Call Details "Call Termination by Agent or Caller"

   35 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

3. RingCX - Survey report

   23 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

4. Ability to cancel or extend after call wrap

   31 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

5. Dequeue setting per queue

   44 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

6. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   31 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

7. Change agent state through Max Supervisor

   113 votes

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   Planned  ·  20 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

8. Add IP Address field in Ring CX Analytics for Reporting

   9 votes

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

9. Identity Tag Visibility

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   2 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  May 17, 2024

10. Collapsable Customer Identities List

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    1 vote

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  May 17, 2024

11. Engage Digital - Allow Customer Identity pane to be collapsed to increase screen real estate for email replies

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

12. Direct agent routing / prefered agent

    3 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

13. Make Identity/Identity Tags more user friendly

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

14. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    50 votes

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    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

15. Edit AI Metric Scores

    6 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  May 17, 2024

16. The ability to change the AI score

    10 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

17. Ability to assign multiple reporting managers to a member/team

    6 votes

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    Needs More Information  ·  1 comment  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

18. Recording Import Rules for RingSense for RingCX

    5 votes

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

19. German Support for RingSense

    6 votes

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    0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

20. RingSense to be GDPR Compliant

    4 votes

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    0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024