Settings and activity

174 results found

1. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   45 votes

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   New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Feb 19, 2026

2. Ability to only show numbers assigned to the sub account to be used as outbound caller ID on RingCX Campaign

   11 votes

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Feb 19, 2026

3. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   30 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Feb 19, 2026

4. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Feb 19, 2026

5. RNA State Duration option

   34 votes

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   New  ·  10 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Feb 19, 2026

6. Preserve Caller ID When Transferring from RingCX to RingEX

   49 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Dec 17, 2025

7. Last Agent Routing with Digital Queues

   8 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi Kappes shared this idea  ·  Nov 21, 2025

8. Last Agent Routing with Outbound Dialer

   37 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Randi Kappes shared this idea  ·  Nov 19, 2025

9. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   26 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Nov 19, 2025

10. change button shape and placement

    24 votes

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    Needs More Information  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Nov 19, 2025

11. Cost Centers built in RCX

    45 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Nov 19, 2025

12. Dashboard for agents and supervisors in RingCX

    85 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Nov 19, 2025

13. RingCX Domo Integration (For Analytics)

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Nov 11, 2025

14. Omnidirectional Allow RingCentral App Channels

    17 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Oct 13, 2025

15. Productized Lead Loader API / Speed2Lead

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    7 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Oct 13, 2025

16. Paging in RCX

    6 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Oct 9, 2025

17. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    134 votes

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    Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Oct 6, 2025

18. Add filter for Holiday 'Queue is Open' System Alerts

    89 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Oct 6, 2025

19. calls whatsapp using Cloud API

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    23 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Oct 6, 2025

20. INTERCEPT

    68 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Sep 29, 2025