Settings and activity

172 results found

1. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   29 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

2. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

3. RNA State Duration option

   14 votes

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   New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

4. Preserve Caller ID When Transferring from RingCX to RingEX

   45 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Dec 17, 2025

5. Last Agent Routing with Digital Queues

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Nov 21, 2025

6. Last Agent Routing with Outbound Dialer

   37 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Nov 19, 2025

7. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   26 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 19, 2025

8. change button shape and placement

   24 votes

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   Needs More Information  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 19, 2025

9. Cost Centers built in RCX

   45 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 19, 2025

10. Dashboard for agents and supervisors in RingCX

    85 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

11. RingCX Domo Integration (For Analytics)

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 11, 2025

12. Omnidirectional Allow RingCentral App Channels

    17 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 13, 2025

13. Productized Lead Loader API / Speed2Lead

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    7 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 13, 2025

14. Paging in RCX

    6 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 9, 2025

15. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    131 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 6, 2025

16. Add filter for Holiday 'Queue is Open' System Alerts

    88 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 6, 2025

17. calls whatsapp using Cloud API

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    23 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 6, 2025

18. INTERCEPT

    66 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Sep 29, 2025

19. Sync RingCentral Desktop Application With RingCX

    328 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Aug 25, 2025

20. Quality of Service (QoS) Portal for RingCX Calls

    82 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Sep 29, 2025