Settings and activity
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191 votes
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An error occurred while saving the comment Randi
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7 votesRandi
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22 votesRandi
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110 votes
An error occurred while saving the comment Randi
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In addition to the new cradle to grave historical reports, I am getting requests from customers who would like combined EX + CX Live Dashboards so that they may monitor EX and CX queues in one place. This would also be beneficial for EX users to have more visibility into the status of CX queues, so they know if agents are available prior to transferring.
This request comes from an existing RingCX + RingEX customer, United Scripts.Randi
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13 votesRandi
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4 votesRandi
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4 votesRandi
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4 votesRandi
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9 votesRandi
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Today, RingCX has "High Level 5" as the highest tier in priority. Other providers have many more levels available for more flexibility. This is essential to customers who provide 3rd party support to a large client base with unique queues for each, paired with a tiered support approach similar to RC's Advanced/Enterprise support offerings. Priority groups would conflict with agent ranking, so that is not a plausible option if customers are utilizing agent ranks as well.