← RingCentral Ideas

Settings and activity

122 results found

  1. Russian Language Transcription Support

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Randi supported this idea  · 

  2. Hebrew Language Transcription Support

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Randi supported this idea  · 

  3. Japanese language support

    4 votes
    0 comments  ·  RingSense & AI » Accessibility  ·  Admin →
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    Randi supported this idea  · 

  4. RingCX Voicemail to Digital Queue

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi shared this idea  · 

  5. Automatic hold for warm transfers using integrated phone

    22 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Randi commented  · 

    When transferring calls and selecting "Stay on Call", the original caller is not placed on hold. Once the transfer is accepted, all 3 parties are connected.
    Warm transfers in EX place the caller on hold before connecting all 3 parties.
    If Stay On Call is not meant to act as a warm transfer, could we add that as an option?

    Randi supported this idea  · 

  6. Supervisor actively monitoring should be able to record

    9 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  7. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  8. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Randi supported this idea  · 

  9. Ability to do Screen Recording / Standalone Screen Recording

    14 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  10. RingCX Custom call routing on IVR for a specific date

    11 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  11. Wrap Time / After Contact Work

    46 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  12. RingCX Global Secondary Nodes

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  13. RingCX Call Details "Call Termination by Agent or Caller"

    50 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  14. Ability to cancel or extend after call wrap

    49 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  15. Dequeue setting per queue

    48 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  16. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    33 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    Randi supported this idea  · 

  17. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Randi supported this idea  · 

  18. Add IP Address field in Ring CX Analytics for Reporting

    9 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  19. Collapsable Customer Identities List

    1 vote
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi shared this idea  · 

  20. Engage Digital - Allow Customer Identity pane to be collapsed to increase screen real estate for email replies

    2 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Randi supported this idea  · 
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