Settings and activity

164 results found

1. Cost Centers built in RCX

   45 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 19, 2025

2. Dashboard for agents and supervisors in RingCX

   84 votes

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   Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 19, 2025

3. RingCX Domo Integration (For Analytics)

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Nov 11, 2025

4. Omnidirectional Allow RingCentral App Channels

   17 votes

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 13, 2025

5. Productized Lead Loader API / Speed2Lead

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   7 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 13, 2025

6. Paging in RCX

   6 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 9, 2025

7. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   127 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 6, 2025

8. Add filter for Holiday 'Queue is Open' System Alerts

   88 votes

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   New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 6, 2025

9. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Oct 6, 2025

10. INTERCEPT

    58 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Sep 29, 2025

11. Sync RingCentral Desktop Application With RingCX

    325 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Aug 25, 2025

12. Quality of Service (QoS) Portal for RingCX Calls

    82 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Sep 29, 2025

13. RingCX- Ability to upload Audio File and change the system default audio

    14 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Sep 19, 2025

14. List Loader with Hubspot & RingCX

    1 vote

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Aug 25, 2025

15. Hubspot List Loader

    1 vote

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Aug 25, 2025

16. Hubspot for RingCx - have an automatic call log created for call attempts

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Aug 25, 2025

17. RingCX HubSpot Extension Ability to send SMS

    7 votes

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    0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Implemented  ·  Paula responded

    We're excited to announce that we've listened to your feedback have rolled out a new update for the RingCX for HubSpot extension!

    The Click to SMS feature is now available.

    https://support.ringcentral.com/article-v2/Navigating-RingCX-for-HubSpot-as-a-user.html?brand=RingCentral&product=RingCX&language=en_US

    Randi supported this idea  ·  Aug 25, 2025

18. Add “All Messages” View for RingCX for HubSpot Embedded Agent

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Aug 25, 2025

19. Extension dialing between CX and EX

    162 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Aug 25, 2025

20. Mobile app as endpoint of RingCX

    37 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Jul 10, 2025