Settings and activity

175 results found

1. Social Media Comment Threads - Lock Ability

   34 votes

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   Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

2. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   54 votes

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   New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

3. Ability to only show numbers assigned to the sub account to be used as outbound caller ID on RingCX Campaign

   11 votes

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

4. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   30 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

5. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

   22 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

6. RNA State Duration option

   34 votes

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   New  ·  10 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Feb 19, 2026

7. Preserve Caller ID When Transferring from RingCX to RingEX

   50 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Dec 17, 2025

8. Last Agent Routing with Digital Queues

   8 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Nov 21, 2025

9. Last Agent Routing with Outbound Dialer

   37 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Nov 19, 2025

10. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    26 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

11. change button shape and placement

    24 votes

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    Needs More Information  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

12. Cost Centers built in RCX

    45 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

13. Dashboard for agents and supervisors in RingCX

    86 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 19, 2025

14. RingCX Domo Integration (For Analytics)

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Nov 11, 2025

15. Omnidirectional Allow RingCentral App Channels

    17 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 13, 2025

16. Productized Lead Loader API / Speed2Lead

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    7 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 13, 2025

17. Paging in RCX

    6 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 9, 2025

18. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    137 votes

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    Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 6, 2025

19. Add filter for Holiday 'Queue is Open' System Alerts

    89 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 6, 2025

20. calls whatsapp using Cloud API

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    23 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Oct 6, 2025