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175 results found

  1. INTERCEPT

    74 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Randi supported this idea  · 

  2. Sync RingCentral Desktop Application With RingCX

    332 votes

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    Planned  ·  28 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Randi supported this idea  · 

  3. Quality of Service (QoS) Portal for RingCX Calls

    90 votes

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    Under Review  ·  16 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Randi supported this idea  · 

  4. RingCX- Ability to upload Audio File and change the system default audio

    14 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Randi supported this idea  · 

  5. List Loader with Hubspot & RingCX

    1 vote

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Randi shared this idea  · 

  6. Hubspot List Loader

    1 vote

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Randi shared this idea  · 

  7. Hubspot for RingCx - have an automatic call log created for call attempts

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Randi supported this idea  · 

  8. RingCX HubSpot Extension Ability to send SMS

    7 votes

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    0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Implemented  ·  Paula responded

    We're excited to announce that we've listened to your feedback have rolled out a new update for the RingCX for HubSpot extension!

    The Click to SMS feature is now available.

    https://support.ringcentral.com/article-v2/Navigating-RingCX-for-HubSpot-as-a-user.html?brand=RingCentral&product=RingCX&language=en_US

    Randi supported this idea  · 

  9. Add “All Messages” View for RingCX for HubSpot Embedded Agent

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Randi supported this idea  · 

  10. Extension dialing between CX and EX

    172 votes

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    Future Consideration  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Randi supported this idea  · 

  11. Mobile app as endpoint of RingCX

    44 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Randi supported this idea  · 

  12. RingCX Digital interactions routing out of order

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Randi supported this idea  · 

  13. RingCX - Limit Access to Real-time Analytics

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Randi supported this idea  · 

  14. Real-Time Queue Status Visibility for Agents

    118 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Randi supported this idea  · 

  15. API library for Real Time Interaction Guidance

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Randi supported this idea  · 

  16. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    19 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Randi supported this idea  · 

  17. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

    12 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Randi supported this idea  · 

  18. Real Time Inbound dashboard widget - Need to include Callback request count

    14 votes

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    Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Randi supported this idea  · 

  19. RingCX callback in queue

    13 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Randi supported this idea  · 

  20. Folder with option for sub folder

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Randi supported this idea  · 
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