Settings and activity

145 results found

1. Enhance Agent States

   62 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 26, 2024

2. Survey & Feedback after calls

   10 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 26, 2024

3. Chinese Language Support

   4 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Aug 21, 2024

4. Russian Language Transcription Support

   4 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 21, 2024

5. Hebrew Language Transcription Support

   4 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 21, 2024

6. Japanese language support

   4 votes

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   0 comments  ·  RingSense & AI » Accessibility  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 21, 2024

7. RingCX Voicemail to Digital Queue

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Aug 6, 2024

8. Automatic hold for warm transfers using integrated phone

   22 votes

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   Planned  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi commented  ·  Jun 3, 2024  ·  Edit…  ·  Delete…

   When transferring calls and selecting "Stay on Call", the original caller is not placed on hold. Once the transfer is accepted, all 3 parties are connected.
   Warm transfers in EX place the caller on hold before connecting all 3 parties.
   If Stay On Call is not meant to act as a warm transfer, could we add that as an option?

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   Randi supported this idea  ·  Jun 3, 2024

9. Supervisor actively monitoring should be able to record

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   9 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

10. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

11. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Randi supported this idea  ·  May 28, 2024

12. Ability to do Screen Recording / Standalone Screen Recording

    14 votes

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

13. RingCX Custom call routing on IVR for a specific date

    12 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

14. Wrap Time / After Contact Work

    60 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

15. RingCX Global Secondary Nodes

    19 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

16. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

17. Ability to cancel or extend after call wrap

    66 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

18. Dequeue setting per queue

    49 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

19. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    36 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

20. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024