Settings and activity

164 results found

1. RingCX Digital interactions routing out of order

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Jul 9, 2025

2. RingCX - Limit Access to Real-time Analytics

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Jul 9, 2025

3. Real-Time Queue Status Visibility for Agents

   111 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Jul 9, 2025

4. API library for Real Time Interaction Guidance

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Jul 9, 2025

5. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Jul 9, 2025

6. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

   12 votes

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   Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Jul 9, 2025

7. Real Time Inbound dashboard widget - Need to include Callback request count

   14 votes

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   Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Jul 9, 2025

8. RingCX callback in queue

   13 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Jun 13, 2025

9. Folder with option for sub folder

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 2, 2025

10. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    70 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    In design

    Randi supported this idea  ·  Apr 30, 2025

11. Have search option of dial group added to Ring Sense

    40 votes

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    New  ·  2 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Apr 30, 2025

12. transfer

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    68 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Apr 30, 2025

13. call offers for the longest wait time

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Apr 30, 2025

14. hashtag # in RCX (IVRs and queue events)

    45 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Apr 30, 2025

15. View Ring CX Realtime dashboards in minutes and seconds.

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    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Apr 30, 2025

16. RingCX - Survey report

    31 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Apr 18, 2025

17. Post Call Surveys within the Interface

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Apr 18, 2025

18. Expanded Queue Priority Levels

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi commented  ·  Apr 17, 2025  ·  Edit…  ·  Delete…

    Today, RingCX has "High Level 5" as the highest tier in priority. Other providers have many more levels available for more flexibility. This is essential to customers who provide 3rd party support to a large client base with unique queues for each, paired with a tiered support approach similar to RC's Advanced/Enterprise support offerings. Priority groups would conflict with agent ranking, so that is not a plausible option if customers are utilizing agent ranks as well.

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    Randi shared this idea  ·  Jan 29, 2025

19. RingCX Alerts Enhanced Functionality

    7 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Mar 28, 2025

20. Edit profile picture on admin portal

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    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Mar 20, 2025