← RingCentral Ideas

Settings and activity

122 results found

  1. Direct agent routing / prefered agent

    4 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  2. Make Identity/Identity Tags more user friendly

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  3. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    54 votes
    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Randi supported this idea  · 

  4. Edit AI Metric Scores

    8 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Randi shared this idea  · 

  5. Ability to assign multiple reporting managers to a member/team

    8 votes
    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Randi supported this idea  · 

  6. Recording Import Rules for RingSense for RingCX

    5 votes
    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  7. German Support for RingSense

    6 votes
    0 comments  ·  RingSense & AI » Other  ·  Admin →
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    Randi supported this idea  · 

  8. RingSense to be GDPR Compliant

    4 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Randi supported this idea  · 

  9. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  10. RingSense Audit Trail

    10 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  11. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  12. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes
    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  13. RingSense: Modifying AI Scores

    18 votes
    Planned  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Randi shared this idea  · 

  14. RingCX Time Based Callback-in-Queue Offering

    22 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  15. Real Time Sentiment Alerts

    2 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi shared this idea  · 

  16. Make voice transcripts visible to agents in RingCX

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  17. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  18. text-to-speech feature for the disabled

    44 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  19. VDI Plugin for MAC

    23 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  20. Team Audio Notifications

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Randi shared this idea  · 
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