Settings and activity

152 results found

1. On-demand Call Recording Announcement settings by individual sites not account based

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 8, 2024

2. Outbound Automatic Call Recording filter when calling certain US location that requires 'Two Party Consent'

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 8, 2024

3. Automatic Call Recording - Need certain Zip Codes blocked

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 8, 2024

4. Automatic Call recording to not record in states where recording is not allowed.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 8, 2024

5. RingSense: Payment/Plan Option to extend 1yr Call Retention

   33 votes

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   Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 5, 2024
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   Grace McMichael commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

   Several industries (e.g. insurance, FinServ) need to reduce the retention period of calls in RingSense to 30 or 90 days to ensure customer data security.

   Save Submitting...

6. Make voice transcripts visible to agents in RingCX

   20 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 5, 2024

7. German Support for RingSense

   6 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense now supports German language.

   As a RingSense admin, you can now select Deutsch as part of your transcription language settings. See details in the attached screenshot.

   Grace McMichael supported this idea  ·  Mar 26, 2024

8. RingSense: Customizable Powerskill Benchmarks

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   23 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now available to admins.

   As an admin, you can navigate to Coaching → PowerSkills. For applicable PowerSkills, you’ll see an option to edit the target range, which allows you to define the ideal range for each PowerSkill.

   Grace McMichael shared this idea  ·  Mar 12, 2024

9. RingSense Audit Trail

   11 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Mar 12, 2024

10. RingSense Auto & Manual Redaction

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Mar 12, 2024

11. Ability to create a folder with specified/assigned user visibility

    7 votes

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 25, 2024
    Grace McMichael shared this idea  ·  Dec 12, 2023

12. Service Titan CRM Integration

    17 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    ServiceTitan is now available as a CRM integration in RingSense.

    Grace McMichael shared this idea  ·  Dec 12, 2023

13. Five9 Integration for RingSense

    3 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael shared this idea  ·  Jan 2, 2024

14. Add an icon to easily copy and paste the call transcript

    6 votes

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    Implemented  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael shared this idea  ·  Dec 12, 2023

15. Preserve previous page position when clicking into call details

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    Implemented  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael shared this idea  ·  Dec 12, 2023

16. Filter by Scorecard completed

    10 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    Look for "Scorecard completed" filter in "All Filters" on the Calls page

    Grace McMichael supported this idea  ·  Apr 25, 2024
    Grace McMichael shared this idea  ·  Dec 12, 2023

17. Matching speaking metrics on call details and PowerSkills tabs

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael shared this idea  ·  Dec 12, 2023

18. Show percentage of calls per agent on trackers tab heatmap

    7 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature.

    RingSense tracker heatmap, now expands to a rich full screen chart which provides various filtering capabilities as well as the ability to select the data point -- percentage of interactions or absolute  values. Please check out this video for more details on accessing the feature.

    https://www.loom.com/share/27e2de0fd72c4ee396ba7ecfb0339bff?sid=32317b83-2431-4e35-b043-4b21ae06e928

    Grace McMichael shared this idea  ·  Dec 12, 2023

19. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 25, 2024
    Grace McMichael shared this idea  ·  Dec 12, 2023

20. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    8 votes

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael shared this idea  ·  Dec 12, 2023