← RingCentral Ideas

Settings and activity

152 results found

  1. On-demand Call Recording Announcement settings by individual sites not account based

    31 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  2. Outbound Automatic Call Recording filter when calling certain US location that requires 'Two Party Consent'

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  3. Automatic Call Recording - Need certain Zip Codes blocked

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  4. Automatic Call recording to not record in states where recording is not allowed.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  5. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes
    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
    An error occurred while saving the comment
    Grace McMichael commented  · 

    Several industries (e.g. insurance, FinServ) need to reduce the retention period of calls in RingSense to 30 or 90 days to ensure customer data security.

  6. Make voice transcripts visible to agents in RingCX

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  7. German Support for RingSense

    6 votes
    0 comments  ·  RingSense & AI » Other  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  8. RingSense: Customizable Powerskill Benchmarks

    22 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  9. RingSense Audit Trail

    10 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  10. RingSense Auto & Manual Redaction

    10 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  11. Ability to create a folder with specified/assigned user visibility

    5 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
    Grace McMichael shared this idea  · 

  12. Service Titan CRM Integration

    12 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  13. Five9 Integration for RingSense

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  14. Add an icon to easily copy and paste the call transcript

    5 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  15. Preserve previous page position when clicking into call details

    5 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  16. Filter by Scorecard completed

    10 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
    Grace McMichael shared this idea  · 

  17. Matching speaking metrics on call details and PowerSkills tabs

    5 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  18. Show percentage of calls per agent on trackers tab heatmap

    7 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  19. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    10 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
    Grace McMichael shared this idea  · 

  20. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    7 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 
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