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← RingCentral Ideas

Settings and activity

7 results found

  1. Real time agent analytics for when they are engaged in a digital interaction

    18 votes

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    New  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Josh supported this idea  · 

  2. Update RingCX Agent for ALL Interaction Types

    56 votes

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    Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Admin →
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    Josh supported this idea  · 

  3. Wrap Time / After Contact Work

    155 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Josh supported this idea  · 

  4. wrap-up

    32 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Josh commented  · 

    This is a basic contact feature required for most contact centers.

    Josh supported this idea  · 

  5. Push To Talk Analytics

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Josh shared this idea  · 

  6. Call to external number notifying a voicemail was left

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Tag Messages

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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