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Settings and activity

29 results found

  1. Option for Agents to Retain Queue Position After Going Unavailable

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  2. Agent Session Logout When Closing MAX Agent/CXone Agent Due To Network Disconnection

    13 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  3. RingCX for Salesforce integration to RingCentral Desktop App

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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  4. User List Report Who Downloaded RingCentral From App Store and Play Store

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Dialing Timezone For Arizona Be Set To MST and MDT Accordingly In The Dialer Campaign On RingCX

    2 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  6. Login and Logout Time Report That Includes Titles and Departments in RingEX

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Ability To Transfer Call To A SIP Destination URL

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Stay On Stats Page For RingCX SPOG

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  9. Monitor A Call For Contact Center Users Using RingCentral App

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  10. Prioritized Internal Transferred Call Over External Calls When There Are Calls Waiting In Queue In RingCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  11. Dial 911 On RingCX Agent Platform

    5 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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  12. Download Call Recordings in Bulk In Contact Center

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  13. Add And Improve Icon Labels in CXone

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  14. RingCX Report For Total Number Of Available Time For Not Receiving Calls

    3 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  15. Auto-Population of email address in DFO Agent

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  16. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    9 votes

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Admin →
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  17. Retain Role In RingCX When Modiying Role In RingSense

    1 vote

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  18. DFO Scheduled Reporting

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  19. Display User Extension Number When Transferring From RingCX To RingEX

    16 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  20. CXone Supervisor > Live Monitoring > Activity States

    2 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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