Settings and activity

26 results found

1. Ring Sense API Access

   19 votes

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   3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

   Elliott Broadnax supported this idea  ·  Mar 11, 2024

2. Admin Settings for Call Transcriptions following completed calls

   7 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Elliott Broadnax supported this idea  ·  Mar 11, 2024

3. Create admin setting for emailing call recording to user

   7 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Elliott Broadnax supported this idea  ·  Mar 11, 2024

4. RingSense Auto & Manual Redaction

   8 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Elliott Broadnax supported this idea  ·  Mar 11, 2024

5. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

   10 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Elliott Broadnax supported this idea  ·  Mar 11, 2024

6. Highlight Calls

   5 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Elliott Broadnax shared this idea  ·  Dec 15, 2023

7. Ability to filter calls that do not match a specific tracker

   8 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   Use the "Trackers" filter to choose some trackers and then select the "none of" option in order to implement this negative logic.

   Elliott Broadnax shared this idea  ·  Dec 15, 2023

8. Adding RingSense Dashboard to drive adoption and insight

   51 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Elliott Broadnax supported this idea  ·  Mar 11, 2024

9. Ability to support multiple instances of a CRM/CRMs for one customer

   14 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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10. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Elliott Broadnax supported this idea  ·  Mar 11, 2024

11. RingSense Sentiment Playback Tracking/Pinpoint

    16 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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12. Add a "feature request" and "report an issue" button in RingSense

    9 votes

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    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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13. Ability to download/export RingSense call recordings

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. RingSense: Pull in/Filter Calls based on Duration

    16 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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15. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    5 votes

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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16. Separate Directories in Multi-Site Environment

    55 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Star codes to log in and out of a Call Queue on Deskphone

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Company name in App - Multi-site

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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19. Ability to remove/hide users from the directory/contact list

    62 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Embed agent into RingEX

    45 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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