Settings and activity
28 results found
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10 votes
Elliott Broadnax
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24 votes
RingSense now supports the ability to rename your implicit team names. See more details here
Elliott Broadnax
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21 votes
An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense
Elliott Broadnax
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8 votesElliott Broadnax
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7 votesElliott Broadnax
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10 votesElliott Broadnax
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10 votesElliott Broadnax
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5 votesElliott Broadnax
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9 votes
Use the "Trackers" filter to choose some trackers and then select the "none of" option in order to implement this negative logic.
Elliott Broadnax
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60 votesElliott Broadnax
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16 votes
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41 votesElliott Broadnax
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19 votes
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10 votes
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3 votes
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
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6 votes
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56 votes
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9 votes
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22 votes
