← RingCentral Ideas

Settings and activity

4 results found

  1. Include a link in analytics page

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Layal shared this idea  · 

  2. Microphone Source Consistency

    1 vote
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Layal shared this idea  · 

  3. Sync presence status of RingCentral back to the Outlook / Exchange / O365

    51 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  4. Shared SMS were multiple users can receive and send SMS on specific number

    716 votes
    146 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.