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← RingCentral Ideas

Settings and activity

10 results found

  1. Warm Transfer Improvement

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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  2. Add Session timeout for RingCX user

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Austin Miranda supported this idea  · 

  3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    104 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Austin Miranda supported this idea  · 

  4. Apply Voice Skill Assignment to Callbacks.

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Austin Miranda shared this idea  · 

  5. Improvements to Realtime Dashboards

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Austin Miranda supported this idea  · 

  6. Sync RingCentral Desktop Application With RingCX

    282 votes

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    Planned  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Austin Miranda supported this idea  · 

  7. Turn off all tabs in MVP app, except for Video.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Austin Miranda shared this idea  · 

  8. Need ability to increase Monitoring Group limit of 100

    24 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Audit Trail Enhancements

    270 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  10. Per-user outbound caller ID list customization and search feature.

    46 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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