Settings and activity
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59 votes
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344 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple usersAn error occurred while saving the comment 
Ryan
commented
A shared SMS inbox for sales and customer support. All group members have access to the inbox.
Currently, when automatic call recording is enabled, all internal calls between staff are recorded. This includes casual conversations about mundane topics, as well as potentially sensitive discussions. While external calls allow users to press *9 to mute the recording during sensitive conversations, this feature is not available for internal calls.We understand the importance of maintaining confidentiality and privacy within our organization, and believe that the ability to mute internal call recordings is essential in achieving this. We strongly urge the implementation of this feature, as it will allow our staff to discuss sensitive or confidential information with the peace of mind that their discussions will remain private.