← RingCentral Ideas

Settings and activity

4 results found

  1. Call queue texting

    18 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rob commented  · 

    Texting from Call Queues is a must.

    Rob supported this idea  · 

  2. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    Rob shared this idea  · 

  3. IVR Fax and SMS options

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rob shared this idea  · 

  4. The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.

    9 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?