Settings and activity

4 results found

1. Call queue texting

   17 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rob commented  ·  Mar 27, 2024  ·  Edit…  ·  Delete…

   Texting from Call Queues is a must.

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   Rob supported this idea  ·  Mar 27, 2024

2. Ability to turn off call quality survey for agents.

   40 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
   Rob shared this idea  ·  Jun 11, 2021

3. IVR Fax and SMS options

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Nov 17, 2023

4. The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.

   9 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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