Settings and activity
3 results found
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60 votes
An error occurred while saving the comment An error occurred while saving the comment 
Patton
commented
The inability to export SMS makes business owners (RC's customers) liable for following instructions given by OUR customers. In the two years this has been under review, RC engineers / web designers have enabled changes to the UI and web app, making it prettier, but (as far as I can tell) adding zero to the functionality.PLEASE lake this a priority.By the way, we can already see the data in the web-app. We can select texts (one message at a time) and delete. But not copy, print or export. Again, PLEASE!
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23 votes
An error occurred while saving the comment Patton
commented
NOW WORKING
For those getting updates on this issue, as of 4/1/2024, this feature is now available in the web app (https://app.ringcentral.com/) not sure about desktop app or whatnot. Once you select messages, you you now have an added option to export. Note, the export is to a text file, not PDF. But still allows companies to keep to legal compliance.I'm not sure when this was updated, but only w/in the last couple of weeks. If not working for you, do a forced reload of the page.
Than you, thank you , thank you to the RC Devs for finally getting this enabled.
An error occurred while saving the comment Patton
commented
As a lawyer, I am required to keep track of the communications with my clients, be they email, or SMS message. In the three years the export feature has been a "future consideration" plenty of purely cosmetic features have been implemented, but no export feature. The lack of this ability creats a legal jeopardy if I cannot prove that my actions were authorized by my client.The required info is already available to the web app, including a "select" that allows selection of multiple SMS messages, but only by manually clicking each one. Once selected, I can forward to another phone number -- or delete. Nothing else.So how about a "select all" button and an option to copy. I can figure out pasting the info into a document.
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48 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations.An error occurred while saving the comment Patton
commented
NOW WORKING
For those getting updates on this issue, as of 4/1/2024, this feature is now available in the web app (https://app.ringcentral.com/) not sure about desktop app or whatnot. Once you select messages, you you now have an added option to export.I'm not sure when this was updated, but only w/in the last couple of weeks. If not working for you, do a forced reload of the page.
Than you, thank you , thank you to the RC Devs for finally getting this enabled.
An error occurred while saving the comment Patton
commented
So this was coming in Q2 of 2023. We are now in the middle of Q4. Status update?? I can use the web app to select all sms messages for a customer. Once selected I can forward them. Or I can delete them. But I can't copy them? It's been YEARS, SMS with clients / customers is a core feature. Can this PLEASE be made to work?
Patton
shared this idea
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This is NOW WORKING
For those getting updates on this issue, as of 4/1/2024, this feature is now available in the web app (https://app.ringcentral.com/) not sure about desktop app or whatnot. Once you select messages, you you now have an added option to export.
Note: This is on a per customer basis, not (as far as I know so far) part of a bulk export. But honestly, I'll take what I can get.
I'm not sure when this was updated, but only w/in the last couple of weeks. If not working for you, do a forced reload of the page.
Than you, thank you , thank you to the RC Devs for finally getting this enabled.