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← RingCentral Ideas

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110 results found

  1. Persistent Login for RingCX Salesforce Agent

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  2. RingCX Digital Message Notification Improvements

    38 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Malcolm Robinson shared this idea  · 

  3. RingCX Voicemail to Digital Queue

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  4. RingCX Digital Channel's sender name

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  5. Prevent digital interactions that an agent re-queues (transfers to queue) from showing in my inbox.

    2 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Malcolm Robinson commented  · 

    This issue absolutely causes confusion when an agent requeues or transfers an interaction to another agent, as the interaction remains in the handling agent's "My inbox" until it is accepted by a different agent.

    Malcolm Robinson supported this idea  · 

  6. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  7. Filter for Supervisors and Agents

    14 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  8. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    19 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Malcolm Robinson shared this idea  · 

  9. Need ability to move agents in between queues from phone app

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  10. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Malcolm Robinson shared this idea  · 

  11. Phone Books to allow import of contacts

    12 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  12. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    74 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  13. Ability to export Agent Script from Studio

    27 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  14. Disposition Export/Import - Manager

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  15. Audit Trail Enhancements

    258 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Malcolm Robinson supported this idea  · 

  16. Auto answer management options separately for inbound and outbound calling

    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Malcolm Robinson commented  · 

    Autoanswer must be enabled in the agent/supervisor settings to accept outbound campaign calls. Customers do not want this feature enabled for inbound calls, making it a crucial requirement to differentiate between the two.

    Malcolm Robinson supported this idea  · 

  17. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    23 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  18. Impersonated admin showing incorrectly in the audit trail

    15 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm Robinson supported this idea  · 

  19. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    13 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Malcolm Robinson shared this idea  · 

  20. Persist - Add support for Germany

    17 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Malcolm Robinson supported this idea  · 
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    Malcolm Robinson commented  · 

    100% must have. I have worked with many public sector/critical infrastructure customers in Germany and local on site redundancy is always a day 1 requirement in RFPs'.

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