Settings and activity
23 results found
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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655 votes
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4 votesUnder Review · 1 comment · Developer Platform, APIs, & Integrations » Integrations: Salesforce · Admin →
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Stephanie
commented
Ring central app in Salesforce does not show users and queues like in Avaya phone app. When trying to transfer a call or look up a caller then only salesforce contacts come up and not Avaya contact names and groups. User has to manually look up internal colleagues extension number or call queue in Avaya app and copy that number into Ringcentral app within Salesforce and then transfer number. Adding and removing contacts within salesforce every time a user is joins or leaves the business is double work . It would be much simpler if the contact that is added to Avaya is also added to Ringcentral.
Need to be able to determine up and down time of an agent from statistics. Currently reporting only shows the current status and not how long the status is ready/not ready. There are only two options for the status in reporting which is online and offline. Need all the options (available, busy, do not disturb and invisible) , to be reflected with the time log of each status for a selected timeframe eg. for the day, week, month.