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  1. 11 votes

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    Stephanie commented  · 

    This is not implemented. Users log out and their status's still show online unless they manually update their statuses.

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    Stephanie commented  · 

    Signing out/ logging out of the Avaya app/ Ring Central app should automatically take users out of the queues/ put them in to "do not disturb" status so that they do not receive missed calls and other users are able to see that they are not available. They should be automatically taken out of the queues when signing out/ logging out. Currently they have to change their status manually before logging out in order not to be in the call queues.

  2. 1 vote

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    Stephanie shared this idea  · 
  3. 1 vote

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  4. 3 votes

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  5. 3 votes

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  6. 4 votes

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  7. 3 votes

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  8. 4 votes

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  9. 5 votes

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  10. 5 votes

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  11. 2 votes

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    Stephanie commented  · 

    We are able to see the number of answered calls for inbound calls but not connected calls for outbound calls in the Users tab in Performance reports. You can only see connected calls when selecting the specific user. A column representing connected calls in the Users tab will allow us to compare to the total outbound calls and giving us insight as to how each of our agents are performing by seeing how many calls had live talk time from the total number of outbound calls.

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  12. 1 vote

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  13. 8 votes

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  14. 9 votes

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  15. 3 votes

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  16. 14 votes

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  17. 1 vote

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    Stephanie shared this idea  · 
  18. 200 votes

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  19. 50 votes

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  20. 75 votes

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