Settings and activity

23 results found

1. A feature for automatically changing the User's call queue status during After Hours

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   Implemented  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Oct 23, 2024
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   Stephanie commented  ·  May 13, 2024  ·  Edit…  ·  Delete…

   This is not implemented. Users log out and their status's still show online unless they manually update their statuses.

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   Stephanie commented  ·  May 10, 2022  ·  Edit…  ·  Delete…

   Signing out/ logging out of the Avaya app/ Ring Central app should automatically take users out of the queues/ put them in to "do not disturb" status so that they do not receive missed calls and other users are able to see that they are not available. They should be automatically taken out of the queues when signing out/ logging out. Currently they have to change their status manually before logging out in order not to be in the call queues.

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2. Avaya Portal Call Queue Management : Need filtering options

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Stephanie shared this idea  ·  May 10, 2022

3. Ability for queue managers to see incoming call in Live reporting

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Stephanie shared this idea  ·  Jan 23, 2023

4. Live Reports : Need to widget to reflect multiple queues

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Stephanie shared this idea  ·  May 10, 2022

5. Live Reporting : Dashboards need to have more than one editor

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Stephanie shared this idea  ·  May 10, 2022

6. Status and Queue visibility in RingCentral in Salesforce.com

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Stephanie shared this idea  ·  Apr 5, 2022

7. RingCentral App to allow more than one ticket to be related to in call log

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Stephanie shared this idea  ·  Sep 27, 2022

8. Call Log automatically to the selected business object in Salesforce.

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Stephanie shared this idea  ·  May 4, 2022

9. Customer consent for recording calls

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Stephanie shared this idea  ·  May 11, 2022

10. Ability to change analytics time zone as needed

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Stephanie shared this idea  ·  May 8, 2023

11. Performance reports - Column to be added for number of "Connected" calls for Users tab.

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Stephanie commented  ·  Jul 24, 2023  ·  Edit…  ·  Delete…

    We are able to see the number of answered calls for inbound calls but not connected calls for outbound calls in the Users tab in Performance reports. You can only see connected calls when selecting the specific user. A column representing connected calls in the Users tab will allow us to compare to the total outbound calls and giving us insight as to how each of our agents are performing by seeing how many calls had live talk time from the total number of outbound calls.

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    Stephanie shared this idea  ·  Jul 24, 2023

12. Add KPI for "Not connected" call length - Performance reports

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Stephanie shared this idea  ·  May 3, 2023

13. Automatic relevant country code selection

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Stephanie shared this idea  ·  May 4, 2022

14. Live reporting: Able to see if agent is currently on outbound or inbound call

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Stephanie shared this idea  ·  May 13, 2022

15. "Wrap up" status visibility

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Stephanie shared this idea  ·  Aug 29, 2022

16. Ability for Queue managers to be notified when call is waiting

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Stephanie shared this idea  ·  Jan 26, 2023

17. Agent status integration between SFDC, omni-channel and Avaya

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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    Stephanie shared this idea  ·  Jan 26, 2024

18. Account-Wide Holiday Settings and/or Holiday Templates

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    21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!

19. Add Public Holidays into the Call Queue Schedule

    53 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

20. Enable SMS for UK numbers

    87 votes

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    Future Consideration  ·  32 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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