Settings and activity

14 results found

1. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Nic supported this idea  ·  Jun 3, 2024

2. Ability to do Screen Recording / Standalone Screen Recording

   14 votes

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   Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

3. Make voice transcripts visible to agents in RingCX

   19 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

4. Dashboard view modification

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   22 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

5. Call journey report for RCX

   41 votes

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

6. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   26 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

7. Internal chat for supervisors and agents

   39 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Planned  ·  Michelle responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Nic supported this idea  ·  Jun 3, 2024

8. RingCX Call Details "Call Termination by Agent or Caller"

   54 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

9. RingCX - Survey report

   28 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

10. Ability to cancel or extend after call wrap

    66 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Nic supported this idea  ·  Jun 3, 2024

11. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Nic supported this idea  ·  Jun 3, 2024

12. Add IP Address field in Ring CX Analytics for Reporting

    10 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Nic commented  ·  Jun 3, 2024  ·  Edit…  ·  Delete…

    This would be a CRUCIAL feature!

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    Nic supported this idea  ·  May 24, 2024

13. Callback in Queue Recorded Caller Message

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Nic shared this idea  ·  Jan 13, 2023

14. Manual Answer Skills

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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