Settings and activity

14 results found

1. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

2. Ability to do Screen Recording / Standalone Screen Recording

   14 votes

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   Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

3. Make voice transcripts visible to agents in RingCX

   20 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

4. Dashboard view modification

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   22 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

5. Call journey report for RCX

   41 votes

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

6. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   26 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

7. Internal chat for supervisors and agents

   39 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

   Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

   
   

   https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

   
   

   Nic supported this idea  ·  Jun 3, 2024

8. RingCX Call Details "Call Termination by Agent or Caller"

   55 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

9. RingCX - Survey report

   28 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nic supported this idea  ·  Jun 3, 2024

10. Wrap Time / After Contact Work

    129 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Nic supported this idea  ·  Jun 3, 2024

11. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Nic supported this idea  ·  Jun 3, 2024

12. Add IP Address field in Ring CX Analytics for Reporting

    10 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Nic commented  ·  Jun 3, 2024  ·  Edit…  ·  Delete…

    This would be a CRUCIAL feature!

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    Nic supported this idea  ·  May 24, 2024

13. Callback in Queue Recorded Caller Message

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Nic shared this idea  ·  Jan 13, 2023

14. Manual Answer Skills

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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