← RingCentral Ideas

Settings and activity

14 results found

  1. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Nic Laws supported this idea  · 

  2. Ability to do Screen Recording / Standalone Screen Recording

    14 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Nic Laws supported this idea  · 

  3. Make voice transcripts visible to agents in RingCX

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Nic Laws supported this idea  · 

  4. Dashboard view modification

    22 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Nic Laws supported this idea  · 

  5. Call journey report for RCX

    37 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Nic Laws supported this idea  · 

  6. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Nic Laws supported this idea  · 

  7. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Nic Laws supported this idea  · 

  8. RingCX Call Details "Call Termination by Agent or Caller"

    47 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Nic Laws supported this idea  · 

  9. RingCX - Survey report

    27 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Nic Laws supported this idea  · 

  10. Ability to cancel or extend after call wrap

    49 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Nic Laws supported this idea  · 

  11. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Nic Laws supported this idea  · 

  12. Add IP Address field in Ring CX Analytics for Reporting

    9 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Nic Laws commented  · 

    This would be a CRUCIAL feature!

    Nic Laws supported this idea  · 

  13. Callback in Queue Recorded Caller Message

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Nic Laws shared this idea  · 

  14. Manual Answer Skills

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?