Settings and activity

15 results found

1. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   12 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Nic Laws supported this idea  ·  Jun 3, 2024

2. Ability to do Screen Recording / Standalone Screen Recording

   14 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Nic Laws supported this idea  ·  Jun 3, 2024

3. Make voice transcripts visible to agents in RingCX

   15 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Nic Laws supported this idea  ·  Jun 3, 2024

4. Dashboard view modification

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   19 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Nic Laws supported this idea  ·  Jun 3, 2024

5. RCX Co-Browse option to view other browser windows / tabs

   11 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Nic Laws supported this idea  ·  Jun 3, 2024

6. Call journey report for RCX

   32 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Nic Laws supported this idea  ·  Jun 3, 2024

7. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   24 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Nic Laws supported this idea  ·  Jun 3, 2024

8. Internal chat for supervisors and agents

   30 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminMichelle Jenkins (Solutions Engineer, Product Interlock, RingCentral) responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Nic Laws supported this idea  ·  Jun 3, 2024

9. RingCX Call Details "Call Termination by Agent or Caller"

   34 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Nic Laws supported this idea  ·  Jun 3, 2024

10. RingCX - Survey report

    22 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Nic Laws supported this idea  ·  Jun 3, 2024

11. Ability to cancel or extend after call wrap

    25 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Nic Laws supported this idea  ·  Jun 3, 2024

12. Change agent state through Max Supervisor

    105 votes

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    Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Nic Laws supported this idea  ·  Jun 3, 2024

13. Add IP Address field in Ring CX Analytics for Reporting

    9 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Nic Laws commented  ·  Jun 3, 2024  ·  Edit…  ·  Delete…

    This would be a CRUCIAL feature!

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    Nic Laws supported this idea  ·  May 24, 2024

14. Callback in Queue Recorded Caller Message

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Nic Laws shared this idea  ·  Jan 13, 2023

15. Manual Answer Skills

    7 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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