← RingCentral Ideas

Settings and activity

45 results found

  1. WFM Pro - Meeting Scheduler - Recurring Meetings

    13 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  2. WFM - Ability to select date range when generating forecast

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  3. WFM Pro - Ability for skills in ACD module and WFM skills to sync.

    12 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  4. WFM - Allow notes from request to appear in the schedule

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  5. Skills Template

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  6. Send Order Confirmation with Shipping info and serial numbers via email

    11 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Ability for agents to see their schedule Weekly.

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Ability to make outbound calls whilst Agent is in Automatic Wrap-up

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Copy Contact Center Holidays

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  10. Unified id for apps in contact center

    9 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  11. WFM - Flexible Meetings to Include All Agents Selected

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  12. Notification for WFM schedule adherence

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  13. WFM- allow more than 4 color options for activities

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  14. Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  15. WFM Pro - Able to sort the schedule by agent/start time

    16 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  16. WFM Pro - ability to schedule breaks /lunches after meetings or other work has been added

    9 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  17. Auto-text for unanswered phone calls

    16 votes
    Planned  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  18. Add dropdown menu for department section when creating new user.

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Time off Request Annually- to be able to approve without regenerating the schedule and publishing

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  20. Add the comments column in the schedule export report in NiC WFM schedule manager

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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