Settings and activity

4 results found

1. Caller ID Information Pass Through with call Transfer, Internal and External

   51 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

   67 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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3. Adjust how missed calls are categorized for group calls

   469 votes

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   58 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

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   Greg commented  ·  May 4, 2021  ·  Edit…  ·  Delete…

   Good Morning, We are using a call queue that all of our calls ring to. It appears that calls are recorded as missed for everyone who does not answer the call. How do we adjust this?

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4. Shared SMS were multiple users can receive and send SMS on specific number

   591 votes

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   115 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.